Shelley Robertson

COACHING STUDY IN PROGRESS- (Anticipated Completion December 2024)

• BUSINESS PRINCIPLE/FOUNDER - Feel Fine Haven and Feel Fine Pet Haven startup foundation e commerce and coaching businesses.
• Health, Wellness, and Sustainability E-Commerce Business. Products and Services.
• Client concerns providing positive, sustainable and proactive enablement to reach set targets and goals.

Parkland Villas Booragoon Village Village Manager(March 2023-June 2023)

Homestay Village - Queens Park Village Management/Administration Support(October 2022-June 2023)

Parkland Villas Woodlands Village Village Management/Administration Support(April 2021-October 2021)

Harbourside Village - Mindarie Village Manager(August 2018-February 2020)

• Resident matters, Committee and Advisory Board liaison, leisure and lifestyle coordination, contracts.
• Staff leadership/management, growth and training encompassing performance and disciplinary outcomes.
• Established team priorities, maintained schedules and monitored performance.
• Budget and financial processes, forecast analysis, capital expenditure and relatable reporting.
• Sales liaison and relatable reinstatement, renovation and refurbishment processes.
• Contractor/Trade management involving, EHS/OHS systems/processes, safe work practices, certifications, licensing and project management.

• Seaspray Beach Holiday Park is a resort-style holiday village situated in the coastal region of Dongara Western Australia.
• Resort operational management of a medium-sized caravan park with ensuited sites and various accommodation styles.
• Autonomous worker and team player/leader.
• Fluency with RMS booking system as well as liaising with both guests (corporate and primary), housekeeping/administration, grounds staff and resort owners.

• Overarching operational and financial management of two retirement villages in Wilson WA. River Pines and River Parks.
• Contractor/Trade management
• Resident Leisure and lifestyle planning
• Resident Committee engagement
• Administration
• Dispute resolution and complaints process
• Continuous improvement strategies

• Chief Customer Officer- Executive Manager of Community Aged Care services for a NFP homecare provider in the Perth South region
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Initiated strategy to drive company growth and increase market share and profitability.
• Formulated and executed strategic initiatives to improve product offerings.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Staff Leadership/Mentorship and related training, guidance, performance and disciplinary actions.
• ACSWA - Committee Member 2018
• Aged Community Home Care Package client retention and attraction.

• Business Principle and Founder
• Contractor Management, Property Conditioning, Project Management, Interior Design, Budgeting, and Financial Services.
• Retirement Village Client Contract Consultancy.
• Seniors High-Density Housing Reinstatement and Refurbishment operations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Operational and Property Management.
• Resident Services, Contract, leisure and lifestyle matters.
• Contractor Management including safe EHS work practices on site.
• Budget and Financial matters, capital expenditure, forecast analysis.
• Sales and Marketing.

• Retirement Village Manager of Foley Village Hilton (Southern Cross Cares flagship Retirement Village) and BF Prindiville Village - North Perth
• Operational and Property Management
• Resident Liaison including contractual, leisure and lifestyle processes.
• Contractor, Property, and Maintenance coordination
• Budget and Finance, capital expenditure, forecast analysis and reporting.
• Nominated Village Manager of the year 2009

• Allied Therapy Assistant promoted to Senior Therapy Assistant 2005.
• Lifestyle/ Allied Health and Extra Services Coordinator June 2006.
• Communicated with patients, families, physicians and other healthcare team members about patient care.
• Assisted in structured therapeutic activities and supportive interactions with patients.
• Participated in developing plans to meet daily care needs of patients.
• Aided patients with walking and limb exercises to improve strength and balance.

• Chrystal Halliday Facility and Retirement Village Adult based social centre.
• Occupational Therapy, Physiotherapy, Diversional Therapy, Aromatherapy facilitation.
• Tracked progress according to goals for interventions.
• Documented patient information, treatment plans, and patient responses enabling and maintaining every day living skills.
• Event planning and outings.