Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelley Thompson

Ellen Grove,Qld

Summary

Professional commercial cleaning specialist with track record of maintaining pristine environments. Proven expertise in deep cleaning, sanitization, and use of industrial cleaning equipment. Strong team collaborator with commitment to achieving optimal results and adapting to changing needs. Reliable and focused on delivering high standards in every task.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Commercial Cleaner

Masterwize
02.2019 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.

Supervisor / Cleaner

Abbotts Cleaning
04.2013 - 10.2019
  • Supervisor & Cleaner, Good Shepard Schools x 2 Buslink Vivo, Scallywags D/Care.
  • Supervise 6 staff (GS), communicate with client, execute duties to team, order chemicals, safe work place training + safe chemical practice, daily communication paperwork.
  • Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
  • Upheld strict quality control measures throughout each project, consistently delivering exceptional results that exceeded client expectations.
  • Addressed client concerns promptly, ensuring their complete satisfaction with our services at all times.
  • Fostered a positive work culture focused on teamwork, open communication, and mutual respect among team members.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

General Worker

Warrego Hotel/Motel
04.2012 - 06.2013
  • Motel housekeeper plus bar, bistro & gaming room attendant.
  • All house keeping duties, linen ordering, guest and customer care and satisfaction.
  • Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
  • Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
  • Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.

Sales Representative

Hanleys Distribution
06.2009 - 02.2012
  • Maintaining clients for all their chemical needs, training staff on safety practices.
  • Keeping to Kpi
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Sales and Marketing Manager

IGT gaming
05.2007 - 11.2009
  • Looked after all clubs and hotels in Gold Coast for their gaming room machines.
  • Met monthly targets, bringing on new customers, dealing with problems and government required licensing/ paperwork etc
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by designated % in sales.

Education

High School Diploma -

Cotinda State High
Corinda, QLD
12.1989

Skills

  • Merchandising Exp
  • Negotiation & Sales Training
  • WH & S Procedures
  • Excellent communication skills
  • Autonomous or Team worker
  • Great Time Management Skills
  • Responsible
  • Honest & Reliable
  • Strong work ethic
  • Chemical handling
  • Team Training
  • Quality controls
  • Safety-conscious mindset
  • Multitasking
  • Adaptable and flexible
  • Housekeeping skills
  • Self-motivation and initiative

Certification

NT Drivers Licence, NT Government, 03/23/23

Timeline

Commercial Cleaner

Masterwize
02.2019 - Current

Supervisor / Cleaner

Abbotts Cleaning
04.2013 - 10.2019

General Worker

Warrego Hotel/Motel
04.2012 - 06.2013

Sales Representative

Hanleys Distribution
06.2009 - 02.2012

Sales and Marketing Manager

IGT gaming
05.2007 - 11.2009

High School Diploma -

Cotinda State High

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