SHELLEY TUITE
Property Manager
Tamworth,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
KATHERINE REAL ESTATE & ELDERS REAL ESTATE
06.2019 - 08.2023
- Katherine Real Estate’s rent roll was purchased by Alison Ross, Elders Real Estate, Katherine in July 2021, and I was offered the same position with her
- I moved up into the role of Senior Property Manager in August 2022, which saw me head a team of 5 other property managers, duties included:
- Oversee day-to-day operations and management of properties
- Handle tenant relations and provide excellent customer service
- Market and lease vacant units
- Collect rent payments and manage financial transactions
- Coordinate property maintenance and repairs
- Manage Landlord relationships and obtain competitive bids
- Develop and manage property budgets
- Stay informed about market trends and changes in legislation
- Handle tenant inquiries, concerns, and complaints
- Ensure compliance with landlord-tenant laws and regulations
- Collaborate with property owners and provide updates
- Utilize property management software systems
- Maintain accurate records of leases and tenant information
- Manage property insurance coverage
- Attend meetings and training sessions for professional development
- Prepare and attend Tribunal hearings
Customer Service Coordinator
PUMA ENERGY
06.2017 - 05.2019
- First point of contact with customers maintaining a consistent high level of customer service
- Operating the fuel console and assisting customers with their oil and lubricant needs
- Liaise with transport companies to organise order pick up’s and deliveries
- Assist my Depot manager with daily dips of fuel tanks and recording of meter readings
- Ensure the showroom is kept clean, also ensuring that the social club fridge is full
- Order stationery and carry out any other administrative duties required
- Process daily banking and till balance
Inventory Team Manager
WOOLWORTHS KATHERINE
10.2012 - 06.2017
- I worked in a variety of positions within Woolworths
- I was first employed as a Shop Assistant and then was an Online Team member and then was promoted to Inventory Team Manager
- Maintain stock levels within the Longlife and Perishable departments
- Generate and action several reports throughout the day
- Action the negative stock report twice daily which involves checking the stock on hold count for products that have had sales throughout the day, which originally had an incorrect stock on hand
- Ensure the stock can be reordered in a timely manner
- Using a RF gun to scan the tickets of all items that are empty on the shelf, which will generate the gapscan report
- Get stock that is in long term overs to the shelf and remove deleted lines
- Checking the stock on hand count is correct, the shelf capacity is efficient and the product is ticketed
- Investigate “last night’s over’s”, which are all items that were not required to be filled by night fill from the previous night, due to low sales
- A thorough investigation is required for each item to ensure stock on hand is correct and shelf capacity is efficient so stock can be reordered in a timely manner
Online Team Manager
- ASSIST WITH THE SETUP OF THE NEW ONLINE SHOPPING IN THE STORE
- Train and mentor a small team of Personal Shoppers
- Work closely with 4 local transport companies, who collected and delivered remote customers’ orders weekly
- Work to a deadline daily and ensure excellent time management skills were utilized
- Communicate daily with the team leaders to ensure they could provide every item available to our customers
Education
Completed Year 9 -
Katherine High School
Katherine, NTSkills
- Proficient in providing administrative support across various functions and departments
- Excellent communication skills, both verbal and written, for effective interaction with colleagues and external stakeholders
- Strong customer service orientation, ensuring a positive and professional experience for all individuals interacting with the administrative functions
- Demonstrated leadership abilities in effectively leading, managing, and motivating teams of employees
- Inherently self-motivated and committed to personal and professional growth
- Strong IT skills including accurate Data Entry, Microsoft Excel, Word
- Exceptional communication skills, both verbal and written, enabling effective interaction with clients
- Ability to prioritise, organise and complete work within set timelines and manage conflicting demands
- Upholds a high standard of honesty, transparency, and fairness when dealing with customers and staff
- Manages time and resources effectively to meet deadlines and deliver high-quality work independently
- Demonstrates flexibility and adaptability in learning new processes or adapting to changes
- ACADEMIC QUALIFICATIONS & LICENCES
- CURRENT CLASS C DRIVERS LICENCE
- CURRENT AGENTS REPRESENTATIVE REAL ESTATE LICENCE NT
Affiliations
Versatile professional with a unique blend of customer service and property management skills. As a dedicated Property Manager, I have successfully combined my passion for delivering exceptional customer experiences with my expertise in property operations. With a strong focus on tenant satisfaction, I have consistently exceeded expectations by building positive relationships, addressing concerns promptly, and ensuring high occupancy rates. I am skilled in all aspects of property management, including leasing, maintenance, and financial management. By leveraging my strong communication, problem-solving, and organizational abilities, I have streamlined operations, optimized property value, and achieved outstanding results. A customer-centric Property Manager adept at balancing the needs of tenants and property owners while driving success in the dynamic real estate industry.
Certification
- Certificate of Registration as an Agent's Representative (NT)
- Statement of Attainment - Response Employment and Training (NT)
- Lead difficult conversations
- Communicate with influence
- Manage organisational customer service
- Develop and use emotional intelligence
Timeline
Property Manager
KATHERINE REAL ESTATE & ELDERS REAL ESTATE
06.2019 - 08.2023
Customer Service Coordinator
PUMA ENERGY
06.2017 - 05.2019
Inventory Team Manager
WOOLWORTHS KATHERINE
10.2012 - 06.2017
Online Team Manager
- Certificate of Registration as an Agent's Representative (NT)
Completed Year 9 -
Katherine High School
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