Shelley Watkins
Roseville,NSW
Summary
Flexible Medical Administrative Assistant, passionate about patient care and aptitude for front desk duties. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Values teamwork and positive group dynamics.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Mind And Matter Consulting Psychology
02.2022 - Current
- Handling administrative tasks including organising patient files, managing electronic health records and coordinating communication.
- Supporting psychologists to manage their calendars and follow-up referrals.
- Assisting patients with understanding insurance coverage, administering patient billing including private, third party, HICAPS and Medicare billing and electronic claiming.
- Maintaining confidentiality of all psychologists, staff and patients.
- Greeting and attending to patients in person and over the phone.
Canteen Manager
Marist Catholic College North Shore
01.2012 - 04.2021
- Responsible for preparing 3 meals daily for up to 900 pupils and staff.
- Organising and training over 100 volunteers a month.
- Develop and evaluate healthy eating policies and procedures.
Assistant General Manager
Scoken Pty
06.2007 - 12.2011
- Organising merchandise and stock inventories.
- Banking and responsible handling of cash.
Education
Certificate IV in Medical Administration HLT47315 - Medical Administration
TAFE Online
Sydney01.2022
Certificate III Health Services Assistant HLT33115 - Health Services
TAFE Online
Sydney01.2022
High School Diploma -
Ravenscroft Secondary School
London 06.1989
Skills
- Patient scheduling and appointment management
- Medical Records Management
- Billing and Insurance claim management
- Medical terminology knowledge
- Confidentiality and discretion
- Reception area management and customer service
- Attention to detail and accuracy
- Patient feedback and satisfaction monitoring
Timeline
Administrative Assistant
Mind And Matter Consulting Psychology
02.2022 - Current
Canteen Manager
Marist Catholic College North Shore
01.2012 - 04.2021
Assistant General Manager
Scoken Pty
06.2007 - 12.2011
Certificate IV in Medical Administration HLT47315 - Medical Administration
TAFE Online
Certificate III Health Services Assistant HLT33115 - Health Services
TAFE Online
High School Diploma -
Ravenscroft Secondary School
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