Shellie Liu
Melbourne,VIC
Summary
An organized and motivated individual, dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Administrator
Mregional pty Itd
Melbourne, VIC
06.2024 - Current
- Managing paperwork and assisting property managers with collecting rent and lease agreements. This often includes contracts, agreements, and other real estate documents.
- Responding to client inquiries, answering phone calls, and handling emails.
- Assisting with the creation and maintenance of property listings on various platforms.
- Assisting with marketing activities, such as creating and distributing promotional materials.
- Ensuring the completion of necessary documentation supports the transaction coordination process.
- Conducting market research and preparing reports for agents or clients.
Guest Relations Executive
The Langham Haikou
Haikou, China
06.2018 - 11.2020
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Provided exceptional customer service to all guests throughout their stay.
- Maintained an up-to-date knowledge of hotel services, facilities, and amenities.
- Resolved guest complaints in a professional and courteous manner.
- Tracked guest feedback to identify areas of improvement within the organization.
- Organized special events for VIP guests on behalf of the hotel management team.
Receptionist
River View Serviced Apartments&Hotel
Melbourne, VIC
10.2014 - 10.2017
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Handled cash transactions accurately while adhering to established accounting procedures.
Senior Sales
Lagardere Travel Retail
Melbourne, VIC
07.2013 - 09.2014
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Performed inventory control activities such as counting stock items and restocking shelves.
Education
Bachelor of Business - Hospitality Management
Victoria University
Melbourne, VIC07-2014
Some College (No Degree) - Accounting And Bookkeeping
Victoria University
Melbourne, VICSkills
- Office Administration
- Product Sales
- Payment Processing
- Exceptional customer service
- Interpersonal skills
- Problem-solving skills
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
References
References available upon request.
Timeline
Administrator
Mregional pty Itd
06.2024 - Current
Guest Relations Executive
The Langham Haikou
06.2018 - 11.2020
Receptionist
River View Serviced Apartments&Hotel
10.2014 - 10.2017
Senior Sales
Lagardere Travel Retail
07.2013 - 09.2014
Bachelor of Business - Hospitality Management
Victoria University
Some College (No Degree) - Accounting And Bookkeeping
Victoria University
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