Shellie Macken
Korora
Summary
Versatile and dedicated Beauty Therapist with a proven ability to deliver exceptional service and personalised beauty care.
Known for a keen eye for detail, strong communication skills, and creating customised beauty plans that enhance client satisfaction.
Successfully built and maintained client relationships, achieving high retention rates by offering expert advice and a broad range of beauty treatments, including skin care, facials, and body therapies.
Overview
14
14
years of professional experience
Work History
Beauty Therapist
Blush Makeup and Beauty Studio
10.2024 - Current
- Conducted personalised skin consultations to assess skin types and recommend tailored skincare routines and treatments.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Managed client appointments and schedules to optimise service delivery and enhance customer satisfaction.
- Collaborated with a team of beauty professionals to ensure seamless operations and exceptional customer service.
Beauty Therapist
Hand and Body Concepts
10.2023 - 10.2024
- Built and maintained strong client relationships by delivering exceptional service, personalised beauty care plans, and maintaining a positive, professional attitude
- Offered a wide range of beauty treatments, including facials, waxing, manicures, pedicures, and massages, tailored to each client’s needs.
- Assisted with reception duties, including managing phone inquiries, scheduling appointments, and processing payments for services. Responsible for opening and closing the salon, ensuring smooth daily operations.
- Ensured high hygiene standards and maintained cleanliness and safety in the treatment areas.
VERIFICATION AGENT
Aida Group
09.2010 - 12.2020
- Liaising between clients and Donor's to maintain a high standard of quality and compliance
- Handling banking details including Credit Card information and helping with customer queries and change of details in the computer system
- A high understanding of Excel spreadsheets and use of phone systems like Avaya, Hub and Sales Works
- A strong understanding of updated information and training for a diverse range of major Australian and New Zealand Charities including Australian Red Cross, Cancer Society and Seeing eye dogs Vision Australia
- Liaising with Charity workers directly with Power point presentations to ensure a clear understanding of what outcomes the clients are needing from our Verification team
- Ability to reach daily, weekly and monthly KPI targets and meet other bonus structures
- Providing customer feedback on individual Donor signups and ensuring calls made are of impeccable standard
- Ability to problem solve efficiently and keep Donor's from cancelling by dealing with financial concerns
AIDA Marketing
08.2011 - 09.2012
- Selling Foxtel's products and services to both new and past customers
- Responsible for securing customers information ie Name, Address and Credit Card details
- Deliver prepared and adjusted sales scripts that describe Foxtel's packages and services in order to persuade potential customers
Education
Bachelor of Nursing - Nursing
Southern Cross University
Coffs Harbour, NSW12-2028
DIPLOMA OF BEAUTY THERAPY - Beauty Therapy
TAFE NSW
Coffs Harbour, NSW12.2024
CERTIFICATE III - PROVIDE BEAUTY SERVICES
TAFE NSW
12.2023
Diploma of Beauty Therapy - Beauty Therapy
Queensland School of Beauty Therapy
Brisbane, QLD12-2013
Skills
- Ability to engage with clients professionally, actively listen to their needs, and clearly explain treatments and services
- Delivers outstanding client care, ensuring a welcoming and positive experience
- Proficient in assessing skin types and recommending appropriate treatments and skincare products
- Focused on delivering precise treatments and ensuring client needs meet the highest standards
- Strong understanding of skincare products and ability to upsell services and retail items
- Skilled in collaborating with team members to ensure a seamless client experience
- Proven ability to stay focused and deliver excellent service while managing multiple tasks in fast-paced, high-pressure situations
Certificates
- World Skills Australia - Bronze Medal – 2024
Recognised for excellence in beauty therapy skills at a national level. - Australian First Aid & CPR – 2024
St John Ambulance
Certified in first aid and CPR, equipped to respond professionally to emergency situations. - Dermalogica Excellence Award – Class Winner – 2024
Awarded Best in Class for outstanding knowledge and application of Dermalogica products and treatments, showcasing expertise in skincare. - Dermalogica Expert Certificate – Top Rank – 2024
Achieved the highest rank for expertise in Dermalogica products and advanced skincare techniques.
Timeline
Beauty Therapist
Blush Makeup and Beauty Studio
10.2024 - Current
Beauty Therapist
Hand and Body Concepts
10.2023 - 10.2024
AIDA Marketing
08.2011 - 09.2012
VERIFICATION AGENT
Aida Group
09.2010 - 12.2020
CERTIFICATE III - PROVIDE BEAUTY SERVICES
TAFE NSW
Bachelor of Nursing - Nursing
Southern Cross University
DIPLOMA OF BEAUTY THERAPY - Beauty Therapy
TAFE NSW
Diploma of Beauty Therapy - Beauty Therapy
Queensland School of Beauty Therapy
Similar Profiles
Valeria PerichValeria Perich
Manager at Blush Bar Makeup StudioManager at Blush Bar Makeup Studio
Khushi GoswamiKhushi Goswami
Professional and Certified Makeup Artist at The Art of beauty makeup studio and academy (Owned)Professional and Certified Makeup Artist at The Art of beauty makeup studio and academy (Owned)
AANU PUNAANU PUN
Nail Technician at Butwal Beauty Academy and Makeup Studio / ButwalNail Technician at Butwal Beauty Academy and Makeup Studio / Butwal