Shellou Masters
Burpengary,QLD
Overview
17
17
years of professional experience
Work History
Support Worker
Support Co
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Support Worker
Sunny Care
10.2023 - Current
- Personal Care assistance, such as showering, dressing, grooming.
- Assisting clients with exploring hobbies or new interests
- Transporting clients to appointments such as medical, social, and grocery shopping.
- Assisting with household tasks, such as cleaning, doing laundry, planning meals and cooking
- Encouraging clients to develop independence in their everyday lives, in the home and out in the community.
- Working closely and collaboratively with clients to explore their needs, put support in place and create opportunities to enhance their wellbeing and growth.
- Fostering positive relationships with clients.
- Monitoring the well-being of the clients and reporting/ document their progress.
Demi Chef
Northlakes Sports Club
12.2020 - 09.2023
- Preparing and cooking food
- Assisting co chefs for function and or do functions.
- Create and or suggest for new menu. Mainly for the Asian restaurant
- Cleaning, tidying, and maintaining the kitchen and tools.
- Upholding health and safety standards in the kitchen
- Do monthly stocktake.
- Learn different procedures of food preparation.
Apprentice Chef
Northlakes Sports Club
07.2018 - 12.2020
- Prepare ingredients for dishes upon the instructions of chefs.
- Assist in operating commercial cooking equipment such as stoves, cookers, ovens, and fryers.
- Make sure that food supplies are stored properly and used resourcefully.
- Ensure that food items are properly rotated in refrigerators and any near expiry ones are dealt with according to the restaurant’s policies.
- Help chefs in cooking activities by providing input and managing work.
- Set up food stations by following chef’s orders.
- Make sure that recipes are followed properly during food preparation and cooking time.
- Handle portion control requirements and presentation standards
- Arrange food items aesthetically on serving plates.
- Make sure that the kitchen is always clean and organized.
- Ensure that best food practices and kitchen hygiene protocols are adhered to
- Provide guidance to kitchen staff in upholding high culinary standards.
- Assist chef in developing menus and provide suggestions for alternates such as sauces and levels of spice for each entrée.
- Make sure that all leftover food is stored properly.
- Assist in checking food deliveries for both quantity and quality standards.
- Provide input into stock rotation activities and make sure that food inventory is in check.
- Learn and employ the basics of food aesthetics in sync with the restaurant’s set instructions.
- Maintain a “clean as you go” work ethic.
Kitchen Hand
Northlakes Sports Club
04.2017 - 07.2018
- Tidying up food preparation areas after they have been used.
- Help prep food and meals to a high standard.
- Washing and cleaning utensils and dishes.
- Making sure that dishes are stored away properly.
- Disposing of kitchen rubbish.
- Cleaning up food preparation areas and kitchens.
- Operating the dishwasher.
- Cleaning and drying all pots and pans.
- Making sure that all sinks are kept clean and free from grease and food debris.
- Sweeping and mopping up floors
Kitchen Hand
Ikea Northlakes
11.2016 - 04.2017
- Tidying up food preparation areas after they have been used.
- Help prep food and meals to a high standard.
- Washing and cleaning utensils and dishes.
- Making sure that dishes are stored away properly.
- Disposing of kitchen rubbish.
- Cleaning up food preparation areas and kitchens.
- Operating the dishwasher.
- Cleaning and drying all pots and pans.
- Making sure that all sinks are kept clean and free from grease and food debris.
- Sweeping and mopping up floors
Kitchen Hand
Golden Ox
08.2016 - 11.2016
- Tidying up food preparation areas after they have been used.
- Help prep food and meals to a high standard.
- Washing and cleaning utensils and dishes.
- Making sure that dishes are stored away properly.
- Disposing of kitchen rubbish.
- Cleaning up food preparation areas and kitchens.
- Operating the dishwasher.
- Cleaning and drying all pots and pans.
- Making sure that all sinks are kept clean and free from grease and food debris.
- Sweeping and mopping up floors
Part Time Data Encoder
Chiqui Santiago
06.2014 - 09.2015
- Verify data and correct data where necessary.
- Combine and rearrange data from source documents where required.
- Enter data from source documents into prescribed computer database, files, and forms.
- Check completed work for accuracy.
- Store completed documents in designated locations.
- Print information when required.
Food Service Assistant
Gaisano Tacloban
04.2008 - 12.2008
- Greet customers, take orders, assemble orders, and receive payments.
- Made and served customized salads and smoothies.
- Clean counter surfaces, tables, and chairs
- Maintain a clean and safe environment.
- Checking equipment to ensure correct working order.
- Answered phones and writes down orders for Delivery.
- Maintaining food supply and stock
- Provide initial training to new team members.
Education
High School -
San Jose Central School
03.2007
Certificate III - Individual Support (Disability)
Ashley Training
09.2023
Cert III - Commercial Cookery
Tafe Southbank Brisbane
12.2020
Professional Care Giver - undefined
St. Augustin School of Nursing
Palo, Leyte05.2012
BS. - Public administration
Leyte School of Professionals
03.2011
Skills
- Strong interpersonal skills
- Good written and verbal communication skills
- An ability to adapt to unexpected situations or the changing wants and needs of clients
- Good organisational and time management skills
- Relevant certificates, if required, such as a first aid certificate, a police check, NDIS Worker Screening Check or Working with Children Check
- Ability to work efficiently without supervision
- Bilingual – Ability to communicate in English and Tagalog
- Dedicated team Player
- Positive attitude and Bright Personality
- Eager to work in a fast-paced environment
- Housekeeping tasks
- Daily living support
- Health and safety awareness
- Cleaning and sanitizing
Timeline
Support Worker
Support Co
02.2024 - Current
Support Worker
Sunny Care
10.2023 - Current
Demi Chef
Northlakes Sports Club
12.2020 - 09.2023
Apprentice Chef
Northlakes Sports Club
07.2018 - 12.2020
Kitchen Hand
Northlakes Sports Club
04.2017 - 07.2018
Kitchen Hand
Ikea Northlakes
11.2016 - 04.2017
Kitchen Hand
Golden Ox
08.2016 - 11.2016
Part Time Data Encoder
Chiqui Santiago
06.2014 - 09.2015
Food Service Assistant
Gaisano Tacloban
04.2008 - 12.2008
Certificate III - Individual Support (Disability)
Ashley Training
Cert III - Commercial Cookery
Tafe Southbank Brisbane
Professional Care Giver - undefined
St. Augustin School of Nursing
BS. - Public administration
Leyte School of Professionals
High School -
San Jose Central School
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