Summary
Overview
Work History
Skills
Affiliations
Interests
References
RSA Licence
Forklift Licence
Driver Licence
Timeline
Generic

SHELLY DUFF

Gold Coast

Summary

Experienced in warehousing and retail with strong leadership strategic planning and problem solving acumen. Dedicated passionate and reliable with 15 years of warehousing experience consistently rising through ranks in dynamic fast-paced environments. Skilled in personnel management communication and inventory operations. Dedicated to complete knowledge of company products and services with adherence to work health and safety, optimizing customer service.

Overview

14
14
years of professional experience

Work History

Receiving Supervisor

All Interactive Distribution
10.2022 - 10.2024
  • Managed millions of dollars worth of incoming stock daily, ensuring products were processed, stored in an organized and timely manner.
  • Directed and coordinated responsibilities of the receiving floor staff with efficiency and intelligence.
  • Improved warehouse efficiency and accuracy by streamlining receiving processes implementing best practices.
  • Prepared over 50 Invoice and Delivery notes, Purchase orders and Quotations on a daily, using programs specific to operations which included MS office, (Excel, MS Word)
  • Directly dealt with key suppliers, vendors & various logistic firms establishing alliances building retention.
  • Handled high-volume paperwork resolving discrepancies efficiently by bringing to the forefront, and collaborating with other department heads.

Warehouse Supervisor

All Interactive Distribution
03.2021 - 10.2022
  • Managed staff of up to 30+ in a fast-paced environment ensuring the fastest turnaround times in the industry.
  • Maintained healthy and tidy environment with stringent adherence to warehouse safety throughout the entire facility.
  • Provided training and lead motivational toolbox talks.
  • Developed and Implemented strategies to improve productivity and efficiency by streamlining the pick, pack and shipping processes.

Online Sales Coordinator

Beyond Limits Known (BLK)
05.2017 - 05.2021
  • Completed up to 2000 sales and shipments every week generating more than $150,000 in monthly online sales.
  • Managed online sales and financial transaction reports for refunds, returns and exchanges.
  • Incorporated E-commerce objectives to develop successful online sales.

Warehouse & Logistics Administrator

Beyond Limits Known (BLK)
05.2018 - 03.2021
  • Developed comprehensive reports on logistics performance enabling informed decision-making by senior leadership.
  • Successfully completed yearly stock take procedures by adjusting inventory updating variance reports and data entry.
  • Promoted health and safety procedures, enforcing appropriate handling and use of equipment and products.
  • Improved order processing efficiency by automating data entry and streamlining workflows by 70%.

Office Manager

Beyond Limits Known (BLK)
05.2015 - 05.2017
  • Provided exceptional support in minimizing legal and safety concerns for both staff and customers.
  • Managed company assets, office inventory activities, including expense reports, ordering and requisitions, stocking and all contracted services.
  • Organized travel and accommodation for over 100 staff members including senior management.
  • Arranged office conferences for company employees scheduling meetings for executive and sales managers.

Receptionist Administrator

Beyond Limits Known (BLK)
05.2014 - 05.2015
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Greeted and directed visitors accordingly
  • Managed and maintained office inventory.
  • Handled complaints and questions professionally
  • Answered over 50 incoming calls daily, directing clients to individuals addressing specific needs.

Quality Control Technician

Beyond Limits Known (BLK)
10.2010 - 05.2014
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Collaborated with production teams to address and resolve quality concerns.
  • Helped uncover and fix production problems in order to reduce overall defect rates by 70%
  • Maintained accurate data records for conformances with relevant standards.

Skills

  • Warehouse operations
  • Logistics and Inventory management
  • Customer service optimization
  • Safety compliance management
  • Employee supervision
  • Collaborative team management
  • Adaptable to change
  • Effective multitasking
  • Computer literacy
  • Expense management
  • Proficient in organization
  • Proactive

Affiliations

  • (AID) allinteractive.com.au
  • (BLK) blksport.com.au

Interests

  • Adventure Travel & Outdoor Activities
  • Arts & Creativity
  • Dancing & Music
  • Team Sports & Strategy Games
  • Volunteer Community Work

References

Sherard Kingston CEO - AID

Lucas Peters - Operations Manager - AID

Sam Hughes - Warehouse Manager - AID

Shannon Moore - Operations Manager BLK

Craig Voyce - Warehouse Manager - BLK


Contacts available on request

RSA Licence

Responsible Sale of Alcohol

Forklift Licence

LF & LO Licence

Driver Licence

Full QLD & NZ

Timeline

Receiving Supervisor

All Interactive Distribution
10.2022 - 10.2024

Warehouse Supervisor

All Interactive Distribution
03.2021 - 10.2022

Warehouse & Logistics Administrator

Beyond Limits Known (BLK)
05.2018 - 03.2021

Online Sales Coordinator

Beyond Limits Known (BLK)
05.2017 - 05.2021

Office Manager

Beyond Limits Known (BLK)
05.2015 - 05.2017

Receptionist Administrator

Beyond Limits Known (BLK)
05.2014 - 05.2015

Quality Control Technician

Beyond Limits Known (BLK)
10.2010 - 05.2014

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SHELLY DUFF