Shelly Luck
Davistown,NSW
Summary
Dynamic professional with expertise in customer service and management, previously at Shellys Cafe. Enhanced client satisfaction by implementing innovative menu offerings and loyalty programs, boosting sales by 20%. Skilled in cash handling and fostering positive team environments, ensuring efficient operations and high-quality service. Proven ability to adapt and thrive in fast-paced settings.
I recieved employee of the year last year in homecare having only been there for 11 months .
I will treat annd work any position I do as my own .
Overview
1
1
Certification
Work History
Home Care Aide
Evergreen Life Care
- Assisted clients with daily living activities, promoting independence and comfort.
- Administered medication and monitored health conditions per care plans.
- Communicated effectively with healthcare professionals regarding client status and needs.
- Documented care provided and client progress to ensure continuity of care.
- Implemented safety measures to maintain a secure environment for clients.
- Provided companionship, enhancing emotional well-being and reducing isolation.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Cafe Owner
Shellys Cafe
- Managed daily operations to ensure efficient service and high customer satisfaction.
- Developed and implemented menu offerings based on seasonal ingredients and customer preferences.
- Trained and mentored staff on best practices in food preparation and customer service standards.
- Oversaw inventory management, ensuring optimal stock levels while minimizing waste.
- Established relationships with local suppliers to source fresh produce and specialty items.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Conducted regular team meetings to foster communication, address challenges, and promote collaboration among staff.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Organized special events such as live music nights or themed dinners that attracted new patrons to the cafe.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
Barista
Shellys Cafe
2011 - 2025
- Prepared and served high-quality espresso beverages following established recipes
- Maintained cleanliness and organization of workstations to ensure a safe environment
- Assisted customers with menu selection, providing recommendations based on preferences
- Operated coffee-making equipment efficiently, ensuring timely service during peak hours
- Collaborated with team members to streamline workflow and enhance customer experience
- Managed cash register operations, accurately processing transactions and handling payments
- Monitored inventory levels, assisting in stock replenishment and product rotation
- Engaged in ongoing training to stay updated on beverage trends and techniques
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
Erina High School
Erina, NSWSkills
Customer service
Barista
Front of house
All rounder
Cash handling
Management skills
Certification
First aid
Barista
HACCP
Health and safety
Timeline
Home Care Aide
Evergreen Life Care
Cafe Owner
Shellys Cafe
Barista
Shellys Cafe
2011 - 2025
Erina High School