Shelly Medikonda
Harkness,VIC
Summary
Experienced Assistant Manager with a proven track record of success in team leadership, operational management and customer service excellence. Skilled in streamlining processes, enhancing productivity and implementing solutions that contribute and exceed organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
DUSK
Melton, VIC
03.2022 - Current
- I have extensive experience in training new team members by equipping them with knowledge and skills to reach store KPI's.
- Being able to review the store’s performance and identifying areas of improvement and come up with solutions on how to improve.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Part of maintaining the store includes dealing with thefts, regular stock takes and adjustments and making sure there are no discrepancies especially with banking and end of day procedures.
Acting Manager
DUSK
10.2022 - 06.2023
- Carrying out opening and closing procedures, processing returns and refunds, accepting in delivery, banking and in store visual merchandising.
Casual Sales Assistant
DUSK
03.2022 - 10.2022
- Greeting customers and asking open ended questions to decipher what they need and suggest appropriate products that they will enjoy
- I am expected to have vast product knowledge about candles, candle care and the technicalities of the diffusers and how they need to be maintained
- My tasks also include cleaning up, restocking, rearranging merchandise around the store, handle deliveries and getting tasks done as soon as possible while also making sure that customers remain my top priority.
Casual
Spendless Shoes
Melton
11.2020 - 11.2022
- Greeting the customers and serving them
- Suggest footwear that is personalised to the customer’s needs/occasion
- Work in a team to efficiently manage the store and weekly and daily sales targets
- Handling the cash register, transactions and handling returns or exchanges if any
- Putting away stock and helping my manager move boxes and keep the store presentable
- Setting up the store and displays outside while opening shift
- Counting the end of day cash and banking and storing it in the store’s safe during the closing shift whilst making sure the store is ready for the person opening the next morning.
Waitress
Noulboo Korean Restaurant
Melbourne, VIC
02.2019 - 03.2020
- Cleaning the kitchen area; mopping, sweeping, cleaning bathroom and amenities
- Greeting customers and assigning tables
- Using the POS system to place food orders for customers
- Serving food
- Cleaning tables after customers have finished
- Preparing food and utilising safe food handling skills
- Serving and preparing beverages
- Closing the restaurant.
Library Assistant
Melton Secondary College Library
- Arranging displays
- Shelving according to library procedures
- Processing and covering new books
- Securing technology, including iPads and Laptops
- Serving students, issuing and returning their books.
The Deer Park Club
- Preparing tables
- Arranging cutlery
- Welcoming customers
- Waiting on and serving customers
- Clearing tables after the customers had left.
Education
Certificate IV - Youth Work
RMIT
Melbourne, VIC10-2020
High School Diploma -
Melton Secondary College
Melton, VIC11-2018
Skills
- Team Leadership Expertise
- Strategic Selling
- Opening And Closing Procedures
- Product And Service Knowledge
- Scheduling And Calendar Management
- Employee Performance Evaluations
- Staff Coordination
- Business Goals
- Performance Standards And Analysis
- Interviewing
- Pos Systems Operations
- Assignment Delegation
Accomplishments
- Nominated for highest performing member for the year 2022 at Dusk.
Availability
Full-time & Part-time
References
- Brittaney Coyne, Dusk Store Manager,
- 0433900370
Beverley Radford
- Spendless Shoes - Store Manager
- 0400440522
Timeline
Acting Manager
DUSK
10.2022 - 06.2023
Assistant Manager
DUSK
03.2022 - Current
Casual Sales Assistant
DUSK
03.2022 - 10.2022
Casual
Spendless Shoes
11.2020 - 11.2022
Waitress
Noulboo Korean Restaurant
02.2019 - 03.2020
Library Assistant
Melton Secondary College Library
The Deer Park Club
Certificate IV - Youth Work
RMIT
High School Diploma -
Melton Secondary College