Shelly Purnima
St Clair,Australia
Overview
12
12
years of professional experience
Work History
Executive Support Officer
Commissioner Support Branch - SA Police Headquarters
08.2024 - Current
- Provide comprehensive administrative support to ensure smooth operations
- Prepare and manage documents with accuracy and confidentiality
- Maintain and update records and databases
- Handle inquiries and facilitate internal and external communication
- Coordinate meetings
- Manage office supplies and equipment
- Assist senior staff with various administrative tasks
- Ensure compliance with policies and regulations
- Deliver high-quality customer service.
Estate Services Officer
Attorney-General's Department
06.2024 - 08.2024
- Delivered comprehensive administrative services, ensuring smooth operational workflow
- Provided high-quality support to customers, addressing their needs promptly
- Maintained effective communication with customers and stakeholders
- Ensured all activities adhered to relevant laws and regulations
- Managed confidential information securely
- Monitored telephone calls, attended to inquiries, and followed up on matters
- Updated records and databases accurately
- Collected and compiled information for documentation and reports
- Drafted letters and correspondence with attention to detail
- Managed document archiving and retrieval
- Provided on-site administrative support during site visits.
Front Office Manager
Kingsford the Barossa
02.2022 - 04.2024
- Recruited, trained, cross-trained, and retrained all front office staff
- Scheduled and supervised front of house, maintenance and housekeeping staff
- Coordinated administration, including directing and responding to inquiries, bookings, accounts, and other administrative duties as required
- Proactively resolved guest issues and complaints
- Assisted with business planning and resource allocation
- Maintained high service standards across all departments
- Ensured consistent implementation of SOPs
- Planned and directed the hotel main operations including quality, standards, cleanliness, and guest satisfaction
- Liaised with the owner, executive chef, and events manager for business planning
- Worked within the allocated budget for front office operations
- Conducted regular inspection
- Reviewed front office log book and guest feedback forms
- Performed other duties as requested by management.
Front Office Manager
Opal Inn Hotel and Motel
05.2021 - 02.2022
- Recruited, trained, and supervised front office personnel
- Scheduled front office, housekeeping, and maintenance staff
- Supervised workload during shifts
- Maintained working relationships with all departments
- Resolved guest problems efficiently and courteously
- Managed group information and requirements
- Worked within the allocated budget for front office operations
- Maximized room revenue and occupancy
- Ensured implementation of hotel policies and house rules
- Operated front office computer systems
- Reviewed front office log book and guest feedback forms
- Performed other duties as requested by management.
Assistant Manager - Front Office
Stamford Plaza
02.2021 - 04.2021
- Led by example in attending to guest requests
- Ensured positive and productive customer interactions
- Trained staff to resolve complaints and challenges
- Provided guidance and leadership to employees
- Monitored training and offered guidance during shifts
- Assisted with check-in and check-out procedures
- Supported all hotel areas during peak times
- Ensured health and safety of patrons, guests, and staff
- Worked with management to improve processes and policies
- Enforced company policies and addressed staff complaints
- Regularly checked in with employees to ensure satisfaction
- Met with upper management to stay informed on company issues
- Oversaw facility security.
Assistant Community Manager
Ingenia Rental & Holidays Taigum
10.2020 - 02.2021
- Liaised with community manager and other heads of departments to identify, develop, and implement strategies aimed at improving employee performance, maximizing productivity, managing change, and growing the business culture
- Managed resources and ensured contractor compliance
- Conducted site audits and supervised front desk staff
- Promoted the business and coordinated conference activities.
Duty Manager
Ingenia Rental & Holidays Taigum
10.2019 - 04.2018
- Ensured outstanding guest experience and service excellence
- Coordinated reservations and special requirements
- Assisted in all areas of the hotel during peak times to eliminate potential issues
- Maintained good relationships with all departments
- Responsibility for the health and safety of all patrons, guests, and staff members
- Adhered to company dress code and took on additional responsibilities
- Addressed staff complaints or performance issues as needed
- Checked in with employees regularly to determine satisfaction.
Flight Attendant
Sri Lankan Airlines
08.2012 - 07.2017
- Provided information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Conducted safety checks before flight
- Presented emergency equipment and gave instructions to passengers on how to use this equipment
- Monitored, managed, and secured the cabin
- Adhered to all aviation rules and regulations.
Education
Master of International Tourism and Hospitality Management + Business Administration -
James Cook University
01.2019
Bachelor of Business and Management - undefined
BMS - Sri Lanka
01.2017
BTEC Level 05 HND of Business Management & Human Resources Management - undefined
ICBT - Sri Lanka
01.2015
IATA Cabin Crew Training Course - undefined
International Air Transport Association Training & Development Institute, Sri Lanka
12.2011
Skills
- Strong written and verbal communication skills, adept at navigating various communicative contexts
- Proven problem-solving abilities, skilled in identifying issues, analyzing warning signs, and implementing effective solutions
- Leadership and management expertise, capable of troubleshooting workplace challenges while maintaining professionalism
- Demonstrated loyalty, strong work ethic, and commitment to following directions to achieve business objectives
- Exceptional customer service skills, ensuring client satisfaction
- Effective time management and goal-setting capabilities, proficient in multitasking to meet deadlines
- Thrives under pressure, maintaining composure and productivity in demanding situations
- Team-oriented with strong interpersonal skills, fostering collaborative environments and relationships
- Solid administration skills, proficient in handling administrative tasks efficiently and accurately
- Microsoft Office Suite
- Basware & TRIM
- Opera - Property Management System
- NewBook - Property Management System
- RMS - Property Management System
- Mews - Property Management System
Websites
References
Available upon request
Timeline
Executive Support Officer
Commissioner Support Branch - SA Police Headquarters
08.2024 - Current
Estate Services Officer
Attorney-General's Department
06.2024 - 08.2024
Front Office Manager
Kingsford the Barossa
02.2022 - 04.2024
Front Office Manager
Opal Inn Hotel and Motel
05.2021 - 02.2022
Assistant Manager - Front Office
Stamford Plaza
02.2021 - 04.2021
Assistant Community Manager
Ingenia Rental & Holidays Taigum
10.2020 - 02.2021
Duty Manager
Ingenia Rental & Holidays Taigum
10.2019 - 04.2018
Flight Attendant
Sri Lankan Airlines
08.2012 - 07.2017
Master of International Tourism and Hospitality Management + Business Administration -
James Cook University
Bachelor of Business and Management - undefined
BMS - Sri Lanka
BTEC Level 05 HND of Business Management & Human Resources Management - undefined
ICBT - Sri Lanka
IATA Cabin Crew Training Course - undefined
International Air Transport Association Training & Development Institute, Sri Lanka
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