Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Shelly Rana

Clyde North Vic,VIC
Shelly Rana

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
years of professional experience

Work History

Ampol
Melbourne , Victoria

Customer Service Representative
01.2019 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Aspire
Clyde North Vic, VIC

Student Early Childhood Educator
05.2021 - 06.2021

Job overview

  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Supervised students and enforced discipline during all Head Start activities.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.

Aussie Kindi Cranbourne West
Cranbourne West, VIC

Student Early Childhood Educator
09.2021 - 10.2021

Job overview

  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.

Stanley College
Perth, WA

Stuent Support Officer
08.2015 - 03.2018

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

MCIE
Melbourne, VIC

Diploma In Early Childhood Education from Early Childhood Education
04.2022

Punjab University
PUNJAB INDIA

Bechlor Of Business Administration
04.2010

Skills

  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Time Management

Languages

Punjabi
Native or Bilingual

Timeline

Student Early Childhood Educator

Aussie Kindi Cranbourne West
09.2021 - 10.2021

Student Early Childhood Educator

Aspire
05.2021 - 06.2021

Customer Service Representative

Ampol
01.2019 - Current

Stuent Support Officer

Stanley College
08.2015 - 03.2018

MCIE

Diploma In Early Childhood Education from Early Childhood Education

Punjab University

Bechlor Of Business Administration

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Shelly Rana