Shelly Silvey
Toogoolawah,QLD
Summary
Dynamic Customer Service Sales Representative with a proven track record at Woolworths Group, excelling in customer engagement and conflict resolution. Adept at utilizing critical thinking and effective communication to enhance customer satisfaction and drive sales. Recognized for achieving sales targets through teamwork and a goal-oriented approach.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Woolworths Group
10.2021 - 12.2024
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings to drive sales.
- Collaborated with team members to achieve daily sales targets and improve service efficiency.
Education
Special Education
Online Course Australia
Online12-2026
Skills
- Customer service
- Active listening
- Problem-solving
- Customer education
- Client relationship management
- Negotiation tactics
- Excellent communication
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Written communication
- Account servicing
- Stock management
- Customer engagement
- Reliability
- Self motivation
- Time management
- Incoming call management
- Goal oriented
Timeline
Customer Service Sales Representative
Woolworths Group
10.2021 - 12.2024
Special Education
Online Course Australia