Shelly Underwood
Redland Bay,QLD
Summary
Driven Store Manager with a proven track record at Coles, enhancing sales and operational efficiency. Expert in risk management and fostering team development, I spearheaded initiatives that significantly boosted customer satisfaction and revenue. My dynamic communication skills and strategic approach to partnership building have cultivated strong client relationships and a motivated, high-performing team. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Coles
06.2014 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
No Degree - Dipolma of Reatail
Griffith University
Brisbane, QLD12.2001
Bachelor of Design - Industrial Design
University of Tech Sydney
Sydney, NSW11.1992
Skills
- Employee Training
- Risk Management
- Partnership Building
- Hourly shift management
- Team Development
- Personnel development
- Budget Administration
- Promotional planning
- Revenue Generation
- Customer Service Management
- Talent Recruitment
- Project Management
- Store Merchandising
- Operations Management
- Shift Scheduling
- Goals and performance
- Program Administration
- Relationship building and management
- Problem-Solving
- Employee Terminations
- Policies and Procedures
- Staff Management
- Loss Prevention Procedures
- Delegating Work
- Operations Oversight
- Team leadership and coaching
- Work Planning and Prioritization
- Marketing and Promotions
- Team motivation
- Store operations
- Outstanding communication skills
- Operational Efficiency
- Financial operations management
- Budget Development
- Performance Reviews
- Maximizing profitability
- Sales Strategies
- Sales expertise
- Program implementation
- Staff Supervision
- Documentation And Reporting
- Leading Staff Meetings
- Multitasking and Organization
- Sales Analysis
- Inventory Management
- Special Events
- Team Leadership
- Customer Relations
- Friendly and Positive
- Root Cause Analysis
- Recruitment and hiring
- Leadership Development
- Culture development
- Recruiting and Hiring
- Training and mentoring
- Strategic thinker
- Team Building and Leadership
- Operations
Additional Information
Community Support
Timeline
Store Manager
Coles
06.2014 - Current
No Degree - Dipolma of Reatail
Griffith University
Bachelor of Design - Industrial Design
University of Tech Sydney
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