Shellyn Kim

Some clients I have worked with:

• NIKE
• JD Sports
• Rebel Sports
• L'Oréal Paris
• COS (H&M Group)
• Thomas & Friends (Mattel)
• Barbie (Mattel)
• Bonds

Skills:

• Communication Skills: Clear, persuasive verbal and written communication.
• Relationship Building: Cultivated positive connections with clients, stakeholders, and influencers.
• Event Management: Successfully organised impactful events for brand presence.
• Influencer and Media Engagement: Connected clients with influencers and talents for campaigns. Managed both paid and organic influencer collaborations.
• Market Research: Conducted thorough market research for informed decision-making.
• Creative Briefs: Developed creative briefs for events to align with client objectives.
• Post-Campaign Analysis: Produced comprehensive reports evaluating event success and identifying opportunities for future improvements.
• Influencer Matching: Created lists of 100+ potential influencers tailored to client preferences.
• Product Orders: Managed product orders, ensuring timely delivery and stock availability.

• Chose materials and developed lesson plans to enhance skills for individual students.
• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with adults and children to provide safe and educational experience.
• Developed and implemented engaging lesson plans to keep learner attention.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.

• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Met or exceeded sales, customer service and loyalty program standards.
• Fielded customer questions to share information about products, availability and pricing.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Organised End of Year Alumni Events
• Managed company standards for all marketing collateral and oversaw consistent application.