SHELOMI WIMALASIRI
Bella Vista,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training Barista
Cafe Mckels
03.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cashier Team Lead
Into Laksa Malaysian Restaurant
03.2023 - 12.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Developed strong relationships with repeat customers through friendly service interactions.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Waitress Trainee
Aniki Curry Restaurant
10.2020 - 02.2021
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Education
Advanced Diploma - Hospitality Management
Strathfield College
Sydney, NSW04.2025
High School Diploma -
Komatsu Municipal High School
Komatsu , Japan03.2021
High School Diploma -
Holy Cross College
Gampaha , Sri Lanka 10.2020
Skills
- Soft selling
- Coffee expertise
- Up-selling
- Beverage Preparation
- Opening and closing duties
- POS Systems
- Team Leadership
- Cash Handling
- Food Preparation
- Ordering Procedures
Accomplishments
- Won AFS Asia Kakehashi MEXT scholarship award from government of Japan in 2021.
- 2022 Global championship of International Japanese Speech contest from Okayama Science University Japan
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Playing guitar and swimming
learning new chords and strumming patterns and improving rhythm skills with guitar .
Swimming is my stress releasing sport which i love most by doing free style and underwater breathing practices .
Languages
English
Native or Bilingual
Japanese
Full Professional
Tamil
Full Professional
Timeline
Training Barista
Cafe Mckels
03.2023 - Current
Cashier Team Lead
Into Laksa Malaysian Restaurant
03.2023 - 12.2023
Waitress Trainee
Aniki Curry Restaurant
10.2020 - 02.2021
Advanced Diploma - Hospitality Management
Strathfield College
High School Diploma -
Komatsu Municipal High School
High School Diploma -
Holy Cross College
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