SHELTON FRIMPONG
thornbury
Summary
Committed, goal-oriented and hardworking professional with experience in team coaching, Sales , data entry, team management and stakeholder relationship. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Senior Course Consultant
Online Education Services
03.2023 - Current
- Demonstrated commitment to exemplary sales principles and management of sales pipelines
- Demonstrated high-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the capacity to learn new programs
- Hitting with KPIs/sales targets
- Strong written and verbal communication skills when dealing with prospective students
- Ability to connect and support students when making major decisions to shape their Future
- Enrolling student in their prepared course
- Perform data entry and file creation using salesforce, including lead flow management
Customer Sales Consultant
Medibank
02.2019 - 03.2023
- Finding sales opportunities, while building rapport with our community and striving to provide solutions to customers' needs
- Engaging and interacting with our members in person, over the phone and online
- Making health insurance simple and easy for customers to understand by making inbound and outbound calls
- Hitting KPIs and ensuring to maintain targets every month
- Involved in a Leadership Program where I received training for workplace conflict & resolution, Understanding a leadership role, Coaching & performance management
Travel agent /consultant
Wendy woo
01.2018 - 12.2018
- Company Overview: (London)
- Booking a variety of tailor-made travel itineraries
- Working face-to-face and via email to create luxury travel bookings
- Offering excellent customer service in a face-to-face environment
- Quoting holidays and converting these inquiries into bookings
- (London)
Camp Counsellor
Camp Huntington
06.2016 - 08.2018
- Inspiring special needs population, ensuring they have the most unforgettable experiences
- Demonstrate traits of a role model to influence positive behaviour in campers
- Enthusiastically lead exciting activities motivating enjoyment
- Show a compelling attitude towards attempting new things and achievements of others
Front of House Staff
Snugs
09.2017 - 01.2018
- Company Overview: (London)
- Delivered exceptional customer service by always ensuring customers were happy
- Making sure my designated section is tidy and displayed well
- Demonstrated flexibility in working a variety of shifts, including unsociable hours
- (London)
Education
BBA - International Tourism Management With Spanish
University of Hertfordshire
London 09-2014
Skills
- Sales management
- Lead generation
- Salesforce management
- Data analysis
- Problem solving
- Client engagement
- Time management
- Problem-solving
- Excellent communication
- Relationship building
- Interpersonal skills
- Student evaluation
Languages
English
Native or Bilingual
Italian
Native or Bilingual
twi
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Course Consultant
Online Education Services
03.2023 - Current
Customer Sales Consultant
Medibank
02.2019 - 03.2023
Travel agent /consultant
Wendy woo
01.2018 - 12.2018
Front of House Staff
Snugs
09.2017 - 01.2018
Camp Counsellor
Camp Huntington
06.2016 - 08.2018
BBA - International Tourism Management With Spanish
University of Hertfordshire
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