Shemaiah Aoay
Riverwood,NSW
Summary
Focused Housekeeper offering exemplary communication and social skills. Skillful problem-solver thriving in both team-centered and independent work environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Room Attendant
Airbnb
10.2023 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Guest Services Coordinator
Bridge Climb Sydney
09.2023 - 11.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Ensured smooth operational flow during high-occupancy periods by effectively managing tasks within tight deadlines.
- Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
Barista Shift Supervisor
Victoria Bakery & Cafe
03.2022 - 01.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
Cafe Worker
Gloria Jeans
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Education
Diploma in Hospitality -
Axis Institute
Parramatta, NSW06.2025
Certificate IV in Kitchen Management -
Axis Institute
Parramatta, NSW05.2024
High School Diploma -
University of The Cordilleras
Baguio City. Philippines06.2019
Skills
- Trash Waste and Removal
- Guest Relations
- Inventory and Supply
- Materials Storage
- Documentation
- Hospitality Industry
- Safety Procedures
- Infection Control
- Corporate Compliance
- Teamwork
- Teamwork orientation
- Organizational skills
Certification
- Barista Training - June 2022-July 2022
- First Aid Training - November 2023
Timeline
Cafe Worker
Gloria Jeans
12.2023 - Current
Room Attendant
Airbnb
10.2023 - Current
Guest Services Coordinator
Bridge Climb Sydney
09.2023 - 11.2023
Barista Shift Supervisor
Victoria Bakery & Cafe
03.2022 - 01.2023
Diploma in Hospitality -
Axis Institute
Certificate IV in Kitchen Management -
Axis Institute
High School Diploma -
University of The Cordilleras
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