Shemarah Archer
Albany,WA
Summary
Skilled Housekeeping Supervisor adept at managing services of small and large hotels with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.
Overview
17
17
years of professional experience
Work History
Head Housekeeper
Amity Motel
03.2023 - Current
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Room Attendant
Albany Motel And Apartments
06.2022 - 03.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Room Attendant
Hilton Garden Inn Hotel
11.2021 - 06.2022
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Repairs and Returns, Sales Assistant, Layby
Kmart
11.2006 - 11.2016
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate IV - Health Science
Great Southern TAFE
AlbanyCertificate IV - Bookkeeping And Accounting
Great Southern TAFE
Albany, WACertificate III - Aged Care
Great Southern TAFE
Albany, WACertificate III - Business Administration And Management
Great Southern TAFE
Albany, WASkills
- Maintenance Scheduling
- [Type] Equipment Operations
- Guest Relations
- Cleaning Practices
- Supply Inventory Management
- Job Planning
- Staff Management
- Personnel Training
- Ordering Cleaning Supplies
- Work Inspection
- Training and Mentoring
- Chemical Handling
Timeline
Head Housekeeper
Amity Motel
03.2023 - Current
Housekeeping Room Attendant
Albany Motel And Apartments
06.2022 - 03.2023
Room Attendant
Hilton Garden Inn Hotel
11.2021 - 06.2022
Repairs and Returns, Sales Assistant, Layby
Kmart
11.2006 - 11.2016
Certificate IV - Health Science
Great Southern TAFE
Certificate IV - Bookkeeping And Accounting
Great Southern TAFE
Certificate III - Aged Care
Great Southern TAFE
Certificate III - Business Administration And Management
Great Southern TAFE
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