Summary
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Shemonte Lim Er

Kuala Lumpur,Malaysia

Summary

Visa Type: Working Holiday Visa

Available to start anytime, and able to work, including weekends and public holidays.

Dynamic and dedicated professional with experience in hospitality, customer service, and seasonal work. Recognized for adaptability in fast-paced environments, team collaboration, and effective communication skills. Committed to delivering exceptional experiences while maintaining high standards of quality and safety.

Work History

Ski Lift Operator & Kitchen Helper

Work & Travel USA
Michigan , USA
  • Operated ski lifts safely and efficiently in one of Midwest's coldest ski areas, ensuring smooth guest boarding and exiting under snowy conditions.
  • Provided exceptional customer service while navigating variable and challenging outdoor conditions to enhance guest experience.
  • Prepared and cooked food for banquets and large-scale events, including monthly employee lunch, ensuring timely service and high quality.
  • Enhanced communication skills by engaging with diverse cultures in various settings.

Volunteer

Flood Relief Program
Puchong, Malaysia
  • Coordinated communication with volunteers to align efforts during events.
  • Organized supplies for flood relief distribution to maximize support for affected families.
  • Distributed supplies to affected families.
  • Collaborated with team members in emergency situations to enhance safety and response effectiveness.
  • Contributed to completion of outdoor and physical tasks under difficult environmental circumstances.

Cashier / Bar Attendant

Kara Kara
Penang, Malaysia
  • Operated cash register and processed customer transactions, enhancing customer satisfaction through efficient service.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Addressed customer inquiries and ensured courteous service amid high-demand periods.
  • Collaborated with servers, barbacks, and hostess to create seamless guest experiences, ensuring timely service during peak hours.
  • Engaged with colleagues to foster teamwork, contributing to a cohesive and efficient team environment.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Studied bartenders to learn recipes for different mixed cocktails.
  • Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
  • Maintained cleanliness and hygiene standards

Manager

Wang Thai Restaurant
Penang, Malaysia
  • Managed daily operations of food and beverage service areas.
  • Developed customer service strategies that improved guest satisfaction and loyalty.
  • Coordinated events and special functions, ensuring tailored experiences for diverse clientele.
  • Trained and supervised staff on service standards and protocols.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Resolved customer complaints on meal quality or service issues promptly, achieving high satisfaction levels.
  • Delivered friendly service to guests during peak dining hours. to guests in a fast-paced dining environment.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Service Crew

Caze at Hin Bus Depot
Penang, Malaysia
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Provided courteous and timely service to customers at the front desk.
  • Supported food preparation and service, contributing to efficient dining experiences.
  • Worked with team members to streamline service processes, enhancing overall guest satisfaction.
  • Kept dining and work areas organized, promoting a welcoming environment for guests.
  • Adhered to health and safety regulations at all times.

Sales Advisor

Yummi House Malaysia
Georgetown, Penang
  • Consistently achieved daily sales targets, contributing to overall store performance.
  • Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
  • Interacted with customers and articulated product benefits that capture interest of potential customers confidently.
  • Cultivated strong customer relationships, enhancing service quality and customer loyalty.
  • Demonstrated product usage through interactive displays and presentations.
  • Collected contact information from interested customers, facilitating targeted follow-up for increased sales opportunities.

Event Crew

McDonald's Malaysia
, Malaysia
  • Coordinated grand opening activities at MCD, facilitating smooth operations and VIP escort.
  • Managed crowd control, enhancing guest safety and comfort.
  • Assisted in setting up event equipment and staging areas, contributing to organized event execution.
  • Executed assigned tasks efficiently under pressure

Brand Ambassador

BYD Product Launch
  • Engaged customers at launch events to create excitement and drive interest in new BYD products. by promoting new BYD products at launch events.
  • Developed connections with potential clients at industry events to foster business relationships. to establish relationships that supported brand growth.
  • Delivered product information and demonstrations to enhance customer understanding.
  • Collected customer feedback to guide future product development and enhance offerings.
  • Assisted in setting up product displays and ensuring attractive presentation.

Legal Intern

Kit & Associates
Kuala Lumpur, Malaysia
  • Drafted memoranda, pleadings, motions, briefs, and other legal documents.
  • Researched case law to support legal arguments and strategies.
  • Analyzed cases to identify applicable statutes and regulations.
  • Supported attorneys in document preparation and filing, ensuring compliance with court procedures.
  • Documented significant outcomes during hearings and outcomes during court hearings to inform case strategies.
  • Organized case files, ensuring all documents were properly labeled and stored.
  • Coordinated with team members on project timelines and deliverables to meet legal deadlines.

Education

Bachelor of Laws (LLB) - Law

Brickfields Asia College (University of London)
Malaysia
01.2024

A-Level -

Disted College
01.2020

Skills

  • Physically fit and hardworking
  • Fast learner and adaptable
  • Reliable and punctual
  • Good teamwork and communication
  • Able to work in busy and hands-on environments
  • Team collaboration
  • Emergency response
  • Cross-cultural communication

Personal Information

Nationality: Malaysian

Languages

English
Professional
Chinese (Mandarin)
Professional
Malay
Limited
Hokkien
Limited
Chinese (Cantonese)
Limited

Timeline

Ski Lift Operator & Kitchen Helper

Work & Travel USA

Volunteer

Flood Relief Program

Cashier / Bar Attendant

Kara Kara

Manager

Wang Thai Restaurant

Service Crew

Caze at Hin Bus Depot

Sales Advisor

Yummi House Malaysia

Event Crew

McDonald's Malaysia

Brand Ambassador

BYD Product Launch

Legal Intern

Kit & Associates

Bachelor of Laws (LLB) - Law

Brickfields Asia College (University of London)

A-Level -

Disted College

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Shemonte Lim Er