Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shen Tian

Melbourne,Victoria

Summary

Seasoned Operations Manager and talented leader with 3.5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Operations Manager

Leon Liang
01.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Account Clerk

Sheng Wan
07.2017 - 10.2019
  • Set up and updated Excel spreadsheets to track financial data.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Education

Master of Arts - Cultural Economy

Monash University
Melbourne, VIC
02.2018

BBA - International Business And Trade

Huanggang Normal University
Hubei, China
06.2015

Skills

  • Negotiation
  • Health Information Policy and Procedure Development
  • Employee Relations
  • Strategic Partnership
  • Social Media Marketing
  • Operation Monitoring
  • Contract Administration
  • Employee Motivation

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Operations Manager

Leon Liang
01.2020 - Current

Account Clerk

Sheng Wan
07.2017 - 10.2019

Master of Arts - Cultural Economy

Monash University

BBA - International Business And Trade

Huanggang Normal University

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