SHENAAZ HYLAND
Liverpool
Summary
Offering blend of empathy and strong communication abilities, eager to learn and excel in supportive environment. Brings keen ability to quickly grasp key concepts related to mental health and community resources, along with proficiency in active listening and conflict resolution. Ready to use and develop these skills in Support work role, Skilled in developing personalized support plans and addressing unique challenges. Team-oriented, adaptable, and reliable with strong focus on achieving impactful results.
Overview
33
33
years of professional experience
Work History
Community Support Worker
Alliance Community Services
01.2022 - Current
- Throughout this role, I am responsible for supporting people with disabilities, mental illness, and the elderly with physical, social, and emotional needs
- Helping them with household chores, taking them for walks or appointments, or even sitting and listening to their stories
Disability Support Supervisor
Hoxton Industries
06.2023 - 12.2023
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Enhanced customer satisfaction by promptly addressing and resolving support issues.
- Spearheaded cross-functional initiatives aimed at improving overall product quality, leading to reduced support requests from customers.
- Managed a team of support professionals, fostering an environment of collaboration and growth.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
Production Technician
Link Electric
01.2021 - 01.2022
- This role of the Production technician evaluates products and ensures the quality, and safety is to standards
- Assemble, Inspect, and test products before despatching to customers with invoices
Data Entry
Door Company
01.2021 - 12.2021
- This role is to support the team leaders, data entry into the computer, and print the daily door specifications and measurements
- Going to the factory, checking all the finished paperwork, and putting it into the computer system
Production Administrator/ Customer Service
Gerard Lighting Group
01.2015 - 12.2020
- This role supports manufacturing operations and processes to meet the company’s customer service, quality, and financial objectives
- Talking to customers/ solving problems
- Prepared picklist and job schedules and invoice for the week
- Assisted in keeping performance tracking sheets for the Assembly line and prep line
- Ordered parts from the components store for the production line in the Assembly area daily roughly 40 people
- Performed Inventory checks on both negative and positive stocks
- Checked and ensured sufficient stock levels in the warehouse to ensure prompt delivery to customers
- Label making, printing jobs company procedures and policies, wiring diagrams
- Managed daily Roster for casual staff and staff with disability through liaison with agency and payroll
- Knowledge of internal system software Movex
- Set up Kanban’s at point of use for 30% of lines in production
- Consolidated all production daily KPIs for reporting and removing the task from Team leaders, giving them more time to focus on the factory floor
Production Team Leader
Gerard Lighting Group
01.2007 - 12.2015
- This role involves managing and supervising the team, organising workflow by assigning responsibilities and following schedules
- Also, acts as a conduit between employees and employers
- Reviewed and evaluated weekly KPI achievement and produced a standardised tool that helps reduce set-up times and efficiency
- Provided regular training on all facts of safe work practices: manual handling, workstation set-up, risk and hazard identification and the reporting of all accidents or incidents and near misses on the system
- Managed Toolbox talks issues regarding production, efficiency, use of PPE in the assembly area and housekeeping, People performance and any hazards
- Maintained 5S system, focusing on sorting out parts, organizing and setting up procedures to follow regularly - making sure everyone follows it
- Supervision of 40 employees and scheduled daily production orders
- Working with engineers if required, new products, diagrams
- Stock check, fixing negatives and chasing for parts
- Induction of new employees
- Implemented the standardised tooling system and reduced setup times from two to under one-hour
- Defined line for 100% of production area, removing trip hazards
- Participated in the development of lean and agile manufacturing systems to improve work practices and productivity resulting in increased efficiency by 15%
- Self-managed team with a reduction of 10% overhead resulting in a reduced charge rate of 13%, this made us competitive to bring back 2 high volume lines to be manufactured in-house from China
Production Planner/ Supervisor
Gerard Lighting Group
01.2002 - 12.2007
Production Leading Hand/ Assistant Supervisor
Gerard Lighting Group
01.1992 - 12.2002
Education
Certificate III - Community Services
Campbelltown Tafe
01.2022
Certificate III - Business Administration
Liverpool Tafe
01.2021
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Client advocacy
- Data entry and reporting
Careerachievements
- Community Support Worker, Alliance Community Services, 01/01/22 - Present
- Production Technician, Link Electric, Padstow, 01/01/21 - 12/31/22
- Data Entry, Door Company, Wetherill Park, 01/01/21 - 12/31/21
- Production Administrator/ Customer Service, Gerard Lighting Group, Padstow, 01/01/15 - 12/31/20
- Production Team Leader, Gerard Lighting Group, Padstow, 01/01/07 - 12/31/15
- Production Planner/ Supervisor, Gerard Lighting Group, Padstow, 01/01/02 - 12/31/07
- Production Leading Hand/ Assistant Supervisor, Gerard Lighting Group, Padstow, 01/01/92 - 12/31/02
Recentcertificates
- Certificate III, Community Services, Campbelltown Tafe, 12/31/22
- Certificate III, Business Administration, Liverpool Tafe, 12/31/21
- First Aid / CPR
- Police check
- Working with children check
- NDIS screening check
- Infection Control Training- Covid-19
- Manual Handling
- Covid-19 Vaccination x 3
Languages
English
Professional Working
Fiji
Limited Working
Hindi
Professional Working
Urdu
Professional Working
Timeline
Disability Support Supervisor
Hoxton Industries
06.2023 - 12.2023
Community Support Worker
Alliance Community Services
01.2022 - Current
Production Technician
Link Electric
01.2021 - 01.2022
Data Entry
Door Company
01.2021 - 12.2021
Production Administrator/ Customer Service
Gerard Lighting Group
01.2015 - 12.2020
Production Team Leader
Gerard Lighting Group
01.2007 - 12.2015
Production Planner/ Supervisor
Gerard Lighting Group
01.2002 - 12.2007
Production Leading Hand/ Assistant Supervisor
Gerard Lighting Group
01.1992 - 12.2002
Certificate III - Business Administration
Liverpool Tafe
Certificate III - Community Services
Campbelltown Tafe
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