Shenae Porter

As a Traffic Management Implementator/Traffic Controller in both Queensland and New South Wales, I have been responsible for the safe and efficient control of traffic around roadworks and construction sites. My duties include setting up, managing, and dismantling temporary traffic control devices in compliance with traffic management plans and state legislative requirements. I effectively communicate with construction teams, site supervisors, and the public to ensure smooth traffic flow and safety. Additionally, I conduct regular site inspections, monitor traffic conditions and adjust traffic control plans as necessary to respond to changing circumstances. My role requires strict adherence to safety protocols, excellent problem-solving skills, and the ability to remain calm and focused in high-pressure situations.

During my time as a traffic controller I have also been trained as a cone truck deployer and am confidently able to assist in larger set up’s on higher speed roads, as well as shadowing behind the deployer vehicle and using VMS signals to further protect colleague’s from potential harm.

In January, 2021, I returned to employment with Dr Michael Tong to manage the Orthopaedic practice and physiotherapists that are within the practice.

I learned new skills and developed my knowledge further, gaining a deeper!understanding of the practice and its daily operations. In my role as Practice Manager I handled all surgical bookings, ordering of equipment, meetings, supplies, as well as the previous reception duties I undertook from 2010-2017, listed below.

I started this role as receptionist / roving clerical staff member. Shortly after I was promoted to managing the South Coast Radiology Palm Beach site. In this role I managed rotating staff rosters, complaints, general reception and clerical duties. I also

worked in head office intermittently, following up Medicare accounts claims / queries and back billing.

As the Assistant Practice Manager I worked for the doctors’ who owned and managed the emergency department at Pindara Private Hospital. The department was a private billing facility, which lead to a heavily account based finance role, handling the banking and accounts for the department. I also managed the doctors’ wages and pays. I often also

supported the reception desk given my familiarity with the reception area from my previous position at Pindara ED.

Working at The Spine Centre, I engaged in various roles throughout the workplace. My primary position as building manager was to undertake jobs such as,

answering phone calls, pay all building invoices, handle tenant issues, invoicing of rent / outgoings, marketing and advertising, administrative support for spinal practice, liaise with trades / contractors / cleaners to ensure maintenance of building, monitor security of the building, handle the petty cash, daily errands.

This position involved answering of phones, handling emergency presentations, electronic invoicing, scanning of documents, downloading of pathology / radiology, end of day banking.

In February, 2010, I started as a junior for an orthopaedic surgeon. This position evolved

during my seven years of employment and my duties consisted of greeting patients, scheduling appointments and surgeries, taking phone calls, invoicing / receipting, liaising with medical representatives and ordering surgical equipment, banking, medical typing and sending of dictation, filing, Medicare and health fund claiming, billing public hospital outpatient consultations and surgery.