Shenai Patterson
Indooroopilly,Australia
Summary
Adaptable professional with a year of leadership experience, adept at managing team performance and driving business outcomes. Proficient in communication, problem-solving, and project management, with a solid foundation in marketing principles derived from a Diploma of Marketing. Skilled in market research, digital marketing strategies, and consumer behavior. Seeking to leverage strong leadership and analytical capabilities in a dynamic marketing role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
MEGT Australia
Brisbane, QLD
11.2024 - Current
- Lead dynamic teams to ensure high-quality service delivery, optimising team performance, and driving collaboration to achieve strategic business goals.
- Analyse team performance against key metrics and deadlines, providing actionable insights to optimise workflows and align with broader business objectives.
- Prioritise and manage multiple projects simultaneously, ensuring alignment with key deliverables and deadlines.
- Develop and deliver performance reports to senior leadership, utilising data to identify trends, measure success, and make recommendations for improvements.
- Lead and oversee the performance appraisal process, ensuring all appraisals are completed within the required timeframes, and provide constructive feedback to drive staff development and team success.
- Develop and maintain strong relationships with internal teams and external partners to support cross-functional collaboration, and achieve shared business outcomes.
- Identify and implement process improvements that enhance efficiency, operational success, and ensure long-term sustainability and compliance.
- Resolve complex customer service issues efficiently, utilising strong problem-solving abilities to address challenges and ensure high levels of customer satisfaction and retention.
- Proactively address performance issues, identifying areas of concern early, and taking corrective action in line with company policy and performance standards to ensure team alignment with organisational goals.
Assistant Team Leader
MEGT Australia
Brisbane, QLD
03.2024 - 11.2024
- Support the Team Leader by mentoring staff, addressing performance challenges, and promoting ongoing training and development to enhance team effectiveness.
- Assist in conducting performance appraisals, providing timely feedback that motivates staff, aligns with company goals, and fosters continuous improvement.
- Establish and maintain strong relationships with internal stakeholders and external partners, such as training providers, state training authorities, and government agencies.
- Assist in identifying and implementing operational improvements, streamlining workflows, and ensuring regulatory compliance to enhance business performance.
- Deliver targeted training on key operational processes and guidelines, ensuring staff are equipped with the skills and knowledge to meet service standards.
Education
Diploma - Marketing
Torrens University Australia
12-2023
Certificate III - Community Services
Alffie
01.2018
Certificate III - Business Administration
Strategix Training Group
01.2017
High School Diploma -
Forest Lake State High School
Brisbane, QLD01.2013
Skills
- Team Leadership
- Effective communication
- Adept at problem-solving
- Excellent at prioritising tasks and managing workloads
- Demonstrated flexibility in embracing change
- Strong compliance knowledge
- Ability to maintain sustainable relationships with internal and external stakeholders
- Skilled in monitoring and evaluating team performance against KPIs
- Capable providing support to staff in challenging situations
- Strong focus on accuracy
- Proven ability to identify and implement process improvements
Certification
Get Started using Google Analytics (GA4) 01/2025
Manage GA Data and Learn to Read Reports — In Progress
Timeline
Team Leader
MEGT Australia
11.2024 - Current
Assistant Team Leader
MEGT Australia
03.2024 - 11.2024
Diploma - Marketing
Torrens University Australia
Certificate III - Community Services
Alffie
Certificate III - Business Administration
Strategix Training Group
High School Diploma -
Forest Lake State High School
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