Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shenal Waidyarathne

Unley Park,SA

Summary

Seeking a position within organization where I can utilize my skills and experience to contribute to the overall business growth. I have great negotiation skills, followed by strong attention to detail and exceptional written and verbal communication skills. I aim to go above and beyond to meet customer expectations and have a strong work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Vehicle Representative

Hertz Car Rental
07.2023 - 11.2023
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Inspect return rental vehicles according to guidelines and issue invoice to customers.
  • Meet processing and standardization quotas. Complete required paperwork and/or data input.
  • Perform related tasks as directed by managers and adhere to all safety and security policies.
  • Follows all Company WHS procedures and policies and carries out tasks in line with these
    procedures

Team Member

Woolworths
12.2020 - 05.2023
  • Greet customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cleaning Supervisor

Aligned Property Services Pty Ltd
10.2019 - 07.2021
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Completed schedules, shift reports, and other business documentation.
  • Communicated repair needs to maintenance staff.

Delivery Driver

Star Track Express
08.2017 - 10.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Junior Administrative Assistant

Techno Motors
06.2015 - 06.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Education

Diploma - Management

Holmes Institute
Melbourne, VIC
07.2016

Skills

  • Organizing Work Stations
  • Attention to Detail
  • Order Preparation
  • Area and Facility Cleaning
  • Safe Work Practices
  • Documentation and Recordkeeping
  • Willingness to Learn
  • Product Knowledge
  • Components Assembly
  • Capable of being adaptable
  • Excellent written and verbal communication skills
  • Client Relationship Management
  • Microsoft Dynamics
  • Administrative Support

Certification

Responsible Service of Alcohol


Full Drivers Licence



Additional Information

D.O.B - 02/04/1991

Australian Permanent Resident with Full time work rights.

Reference Available for Upon Request

Timeline

Customer Vehicle Representative

Hertz Car Rental
07.2023 - 11.2023

Team Member

Woolworths
12.2020 - 05.2023

Cleaning Supervisor

Aligned Property Services Pty Ltd
10.2019 - 07.2021

Delivery Driver

Star Track Express
08.2017 - 10.2019

Junior Administrative Assistant

Techno Motors
06.2015 - 06.2017

Diploma - Management

Holmes Institute

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Shenal Waidyarathne