Shenay Bali
Girraween
Summary
Highly organised and professional, with a strong background in administrative support and executive assistance. Proficient in managing calendars, coordinating meetings, and handling confidential information with the highest level of discretion. Recognised for exceptional teamwork, adaptability, and a results-driven approach that ensures smooth operations. Demonstrates a self-motivated work ethic, thriving both independently and in team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Greenstone Financial Services
01.2022 - Current
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Accomplished multiple tasks within established timeframes.
Property Manager
Proud Real Estate
05.2019 - 01.2022
- Verified income, assets and expenses and completed file tracking for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Completed final move-out walk throughs with tenants to identify required repairs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Resolved conflicts between tenants regarding noise and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Assistant Store Manager
Footlocker
03.2015 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
- Fostered a positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Crew Trainer
McDonald's
02.2012 - 03.2015
- Kept work areas clean, organised and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Trained other employees in customer service, food safety, and performance requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Operated cash register for cash, card and voucher transactions.
- Enhanced team collaboration through effective communication and task delegation.
Education
High School Certificate -
Pendle Hill High School
Pendle Hill, NSW12-2015
Skills
- Able to work to meet deadlines and work under pressure
- Ambitious and motivated to build a career
- Able to prioritise tasks in order of importance
- Relationship building and problem solving
- Team leadership
- Great communication skills both verbal and written
- Strong work ethic
- Punctual within time management
- Ability and willingness to learn
- Excellent customer service
- Well presented, professional and courteous
Certification
- Assistant Agent Certificate - Leverage Academy 2021
- Certificate Of Registration - Leverage Academy 2020
- Certificate lll Retail - Links To Learning 2015
Timeline
Customer Support Specialist
Greenstone Financial Services
01.2022 - Current
Property Manager
Proud Real Estate
05.2019 - 01.2022
Assistant Store Manager
Footlocker
03.2015 - 05.2019
Crew Trainer
McDonald's
02.2012 - 03.2015
- Assistant Agent Certificate - Leverage Academy 2021
- Certificate Of Registration - Leverage Academy 2020
- Certificate lll Retail - Links To Learning 2015
High School Certificate -
Pendle Hill High School
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