Shendell Williams
Queensland,QLD
Summary
Driven by results, I excelled at BC Stanger Holdings, enhancing customer satisfaction and team efficiency. Leveraging skills in staff management and customer relations, I led improvements in service quality and operational success. My approach to staff development and compliance understanding significantly boosted performance, fostering a positive and productive work environment. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Assistant Manager
BC Stanger Holdings T/A Burke and Wills Roadhouse
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeping Cleaner
BC Stanger Holdings
04.2021 - Current
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
Supervision - Supervisor Food Safety Supervision
InstaCert Australia
Brisbane07.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Staff Management
- Task Delegation
- Retail Operations
- Recruiting and interviewing
- Compliance understanding
- Staff Development
- Orientation and training
Additional Information
I am a quick learner and team player . I am up to any challenge . and I am willing to learn on the go as i progress in my role .
I am not afraid to do more courses, to benefit myself and the business i am working for .
Timeline
Assistant Manager
BC Stanger Holdings T/A Burke and Wills Roadhouse
07.2024 - Current
Housekeeping Cleaner
BC Stanger Holdings
04.2021 - Current
Supervision - Supervisor Food Safety Supervision
InstaCert Australia
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