Shenelle Aldons
Malvern,VIC
Summary
Motivated and adaptable professional with hands-on experience in sales, client relations, and administrative support. I’ve worked in fast-paced environments where I built strong customer relationships, managed records efficiently, and contributed to team goals through collaboration and clear communication. From generating leads in real estate to supporting clients and volunteering for community initiatives, I bring a people-first approach to everything I do. Currently pursuing my MBA to strengthen my business knowledge and take on more strategic roles in the future.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media Intern
Mahi Visa Services
12.2024 - Current
- Designed and published visual content using Canva and Adobe for Instagram and Facebook, including posts, stories, and reels to promote visa services, client testimonials, and updates.
- Researched trending topics, hashtags, and competitor activity to increase engagement and reach.
- Scheduled content using HubSpot and tracked performance metrics like reach and follower growth.
- Responded to client inquiries on social media, providing initial support and passing complex queries to senior staff.
- Contributed ideas for content planning and supported the team in preparing materials for campaigns and education fairs.
Student Mentor
Deakin University
10.2024 - Current
- Assisted with over 30 mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Organized workshops on time management, stress reduction, and other essential skills for academic success.
- Supported the planning of special events promoting camaraderie and networking opportunities within the mentorship program.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Boosted student confidence through one-on-one mentoring sessions focused on personal and academic development.
Freelancer
Real Estate & Business
10.2023 - 10.2024
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Analyzed user feedback to gather input and identify areas for improvement.
- Promoted company brand through diligent proofreading and editing of marketing materials, including press releases, website copy, newsletters, and social media posts.
Marketing Intern
Paralimi
07.2024 - 08.2024
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced website visibility by implementing effective on-page and off-page SEO strategies.
- Boosted brand visibility by developing and executing comprehensive marketing campaigns across various digital platforms.
Client Service Intern
Adil Computer Services
06.2023 - 12.2023
- Contributed to positive team dynamics by offering support when needed, fostering a collaborative work environment.
- Demonstrated adaptability by effectively managing multiple priorities and completing tasks within deadlines, while maintaining a focus on quality results for clients.
- Managed sensitive client information, ensuring confidentiality and compliance with data protection regulations.
- Identified areas for improvement within existing procedures or systems based on analysis of recurring problems or feedback from clients.
- Facilitated smooth transitions between departments for seamless client handoffs, minimizing disruption during account transfers.
Education
MBA - Marketing
Deakin University
Melbourne, VIC12-2025
Bachelors of Management Studies (BMS) - Finance
HR College of Commerce & Economics
Mumbai, India 06-2023
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Strong written and verbal communication skills
- Teamwork and collaboration
Certification
Licenses & Certifications
- Conflict Resolution Foundations – LinkedIn Learning, Issued Feb 2025
- Customer Service Foundations – LinkedIn Learning, Issued Aug 2024
- Customer Service: Problem-Solving and Troubleshooting – LinkedIn Learning, Issued Aug 2024
- Zendesk Customer Service Professional Certificate – Zendesk, Issued Aug 2024
Award for Excellence in General Event Management
Recognized for outstanding leadership and creativity as Head of the Creative Department at HR college of Commerce & Economics. Led the planning and execution of major campus events, driving high student engagement and earning strong positive feedback from faculty and attendees.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Social Media Intern
Mahi Visa Services
12.2024 - Current
Student Mentor
Deakin University
10.2024 - Current
Marketing Intern
Paralimi
07.2024 - 08.2024
Freelancer
Real Estate & Business
10.2023 - 10.2024
Client Service Intern
Adil Computer Services
06.2023 - 12.2023
MBA - Marketing
Deakin University
Bachelors of Management Studies (BMS) - Finance
HR College of Commerce & Economics
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