SHENELLE RANAWEERA
Sunshine Coast,QLD
Summary
I am a hard-working person who is highly motivated, trustworthy, and versatile. The attributes that I bring to a workplace are my integrity, hard-working nature, and enthusiasm for all tasks. I am highly organised with the ability to take initiatives as required to the standards of operation and to make sure the operations run smoothly. Other attributes include: Excellent listening and communication skills Demonstrated initiative and self-direction Excellent problem-solving capabilities Ability to learn and perform tasks quickly Punctuality and reliability
Overview
14
14
years of professional experience
Work History
Lead Educator - Toddlers
Palmwoods Early Learning Childcare Centre
01.2024 - Current
- Enhanced toddler development by implementing age-appropriate, play-based learning activities.
- Designed and implemented individualized learning plans for each student to support their unique needs.
- Expanded curriculum offerings by incorporating hands-on activities that catered to diverse learning styles of toddlers.
- Fostered strong relationships with families through regular communication, including parent-teacher conferences and daily updates on child progress.
- Implemented effective behaviour management techniques to create a safe and nurturing environment for toddlers.
- Promoted language development through engaging storytelling sessions, songs, and interactive games.
- Organized and supervised large and small group activities.
Wait Staff Member
Harry’s on Buderim
10.2023 - Current
- Implemented new POS system and trained staff members on use.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints in a timely manner with professionalism.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Created daily shift schedules for waitstaff according to business needs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Presenter
Calvary Maninly Music Team, Volenture Sunday School Educator at Calvary Church
01.2021 - 12.2023
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Read aloud and played alphabet games to encourage early literacy.
- Read stories to children and taught painting, drawing, and crafts.
Una Sippy Downs Kindergarten
Assistant Educator
05.2023 - 09.2023
- Observed children to record development.
- Engaged with children on individual basis to build positive, trusting relationships.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Supported growth, development and integration of immigrant children and families.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Taught children foundational skills in colors, shapes and letters.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Maintained state licensing and code details, performing routine assessments to verify compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Read stories aloud to the kids both individually and collectively during story time sessions.
Assistant Educator
Camp Australia
09.2022 - 06.2023
- Provide children personalised attention
- Provide a secure, nurturing environment in the classroom
- Assist the teacher by preparing materials, equipment and setting up
- Provide feedback, information, concerns and process improvement ideas to the teacher
- Communicate with families about the child’s involved in class activities each day, in consultation with the teacher.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Observed and monitored the safety of all children in care.
- Cared for children in institutional settings.
Relief Assistant Educator
Green Beginnings
10.2022 - 03.2023
- Translate early childhood theory into practical exercises and activities
- Promote exploration and learning through play
- Support children with emotional regulation issues to learn improved social skills
- Support children with developmental difficulties with specific techniques.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Observed behavioral issues to alert parents or guardians.
- Read stories to children and taught painting, drawing, and crafts.
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Engaged with children on individual basis to build positive, trusting relationships.
Assistant Educator
Bella Grace Brightwater
01.2019 - 01.2022
- WORK EXPERIENCE CONTINUED, Engage in positive interaction with children to build confidence and self-esteem
- Ensure children are kept active, entertained, and engaged in developmental activities
- Effectively discipline children who are misbehaving
- Plan and oversee daily schedules
- Monitor and report developmental or safety concerns. i’m
Waitress, rounder
Harry’s on Buderim
01.2018 - 01.2021
- Provide customers with menus
- Take customer orders and relay this to the kitchen
- Serve food and beverages to customers
- Listen to any complaints that patrons have and address them appropriately
- Prepare bills and process payments.
Waitress (All rounder)
Outback Jacks Bar & Grill
09.2017 - 01.2018
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked
- Prepare tables by setting up linens, silverware and glasses
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff.
Front Receptionist
Red Earth and Isa Hotel
04.2014 - 06.2015
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries.
Guest Relations Executive
Khaymat Al Bahar
01.2012 - 10.2013
- In Madinat Jumeirah, Al Qasr, Review arrival lists to welcome guests
- Attend to special guests (e.g
- VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks
- Address customer complaints and escalate to Guest Relations Manager when needed.
Waitress
Ristorante’ Cavallino, World, Abu Dhabi, Matric
08.2010 - 12.2011
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
Education
Diploma of Early Years Learning And Childcare - Diploma of Early YEars Learning And Childcare
TLC Solutions
TLC Solution11-2023
High School Diploma -
Grosvenor Girls High School
12-2009
Skills
- Menu Knowledge
- Food Running
- Guest Engagement
- Food Delivery
- Table Bussing
- Food Inspection
- Safe Food Handling
- Beverage Preparation
- Table Setting
- Special Dietary Requirements
- Effective Customer Upselling
- Performance Improvement
- Price Memorization
- Sales Techniques
- Guest Seating
- Guest Relations Management
- Cash Handling
- Liquor, Wine, and Food Service
- Quality Control
- Positive and Professional
- Wine Pairings
- Table Setting Arrangements
- High-Volume Dining
- Point of Sale (POS) System Operations
- Self-control and compassion skills
- Organisational and teamwork
- Provide children personalised attention
- Excellent customer service skills
- Critical thinking and leadership
- Ability to adapt to changing situations
- Time management and Interpersonal skills
- Patience, empathy and flexibility
- Good attention to detail and multitasking
- Excellent verbal communication skills
- Good command of Microsoft Office
- Verbal and written communication
- Observation and assessment
Timeline
Lead Educator - Toddlers
Palmwoods Early Learning Childcare Centre
01.2024 - Current
Wait Staff Member
Harry’s on Buderim
10.2023 - Current
Una Sippy Downs Kindergarten
Assistant Educator
05.2023 - 09.2023
Relief Assistant Educator
Green Beginnings
10.2022 - 03.2023
Assistant Educator
Camp Australia
09.2022 - 06.2023
Presenter
Calvary Maninly Music Team, Volenture Sunday School Educator at Calvary Church
01.2021 - 12.2023
Assistant Educator
Bella Grace Brightwater
01.2019 - 01.2022
Waitress, rounder
Harry’s on Buderim
01.2018 - 01.2021
Waitress (All rounder)
Outback Jacks Bar & Grill
09.2017 - 01.2018
Front Receptionist
Red Earth and Isa Hotel
04.2014 - 06.2015
Guest Relations Executive
Khaymat Al Bahar
01.2012 - 10.2013
Waitress
Ristorante’ Cavallino, World, Abu Dhabi, Matric
08.2010 - 12.2011
High School Diploma -
Grosvenor Girls High School
Diploma of Early Years Learning And Childcare - Diploma of Early YEars Learning And Childcare
TLC Solutions
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