Hi, I’m
Shenelle Tepania
Kalgoorlie,WA
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
27
years of professional experience
12
years of post-secondary education
Work History
Riklan Emergency Services
Gatehouse Security / Emergency Response / Administrator
06.2024 - Current
Job overview
- Managing the vehicle movement, access control and visitor passes site wide
- Checking emails, administration and required reporting
- Confirm everyone who is issued with a security access card to the site has completed the relevant induction and provided the appropriate approved access level
- Identify and report any security risks to the client contact and client services manager
- Monitor WHS, CCTV surveillance and respond to various site alarms
- Provide daily communications diary, event logs, incident reports, breaches, foot patrol reports, readings, alarms and any checks
- Provide perimeter security by ensuring there is no unauthorised access to the site or vulnerabilities to the physical and electronic security integrity of the Site perimeter
- Respond to alarms generated by access systems, fire systems, building management control systems, CCTV systems and any issues raised by staff for contractors
- Surveillance and monitoring of all entry gates, Screening Area, Site buildings and grounds via CCTV, access control system and the visitor management system process
- Traffic control – pedestrian and vehicle gates, intercoms, parking areas
- Exposure Data Acceptance Record Verification and changes
- Inx InTuition / InControl Hazard recording and data entry.
- Maintained personnel records and updated internal databases to support document management.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Karora Resources Beta Hunt Mine Site
WHS & Training Administrator
03.2023 - 04.2024
Job overview
- Underground mining and maintenance departments hazard reporting - allocating corrective actions in inx for rectification
- Inx portal use Inflight – Intuition – InControl – Daily entry of Lead Indicators and Missing roles Alcoliser reporting and updating - Creation and monitoring of PPE vending machine and Alcoliser staff cards
- Beat Hunt Mine Authority for St Ives Gatehouse Permanent gate access cards
- Distribution and tracking of Beta Hunt Operations monthly Inspections, Task Observations, refuge chambers and Escapeway / Ladderway Inspections First contact for new starters and Induction room training facilitation of weekly Inductions to site – Long term – Short term and visitors
- Document control for WHS, Training and Emergency Department Collection of Personal Medical and Declaration forms
- Adding Training competencies, compliances and procedures to inx Intuition
- Creation of and editing of Statutory appointment letters for manager sign offs
- Drug and Alcohol Specimen Collection facilitating,recording and reporting Administrative support to various departments and advise to all departments and staff members in particular new starters.
- Boosted employee morale through recognition programs tied to successful completion of training milestones.
- Supported company growth with improved onboarding processes, facilitating smooth integration of new hires into the team.
- Developed and executed strategies to improve training program performance.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Delivered new employee onboarding and training sessions via LMS Moodle software.
Kambalda West Pharmacy
Senior Pharmacy Assistant
12.2021 - Current
Job overview
- Assist in the preparation and dispensing of medications, assist in the preparation of extemporaneous pharmaceuticals, receive and input prescription orders into system, liaise with healthcare providers to ensure accuracy of prescription information, Release and refill medications and over-the-counter products in accordance with existing procedures, Request new prescriptions from physicians where necessary
- Provide patients and customers with necessary information about their prescriptions, medications and products
- Patient data management, Collect, organise and maintain patient information and profiles, input details into prescription/patient/pharmacy data management system
- Maintain confidentiality of patient data, Inventory management: monitor and maintain inventory of medicines and pharmaceutical supplies, place orders for required inventory, receive and record medications and pharmaceutical products, process charges, stock shelves, Payments: collect and process payments, complete sales transactions for prescription and over-the-counter medications and other pharmaceutical products, Process insurance claims
- General Duties: Maintain work area in an organized and hygienic manner, keep pharmacy equipment clean and in good working order, ensure products and shelves are kept neat and tidy and always adhere to quality assurance standards whilst abiding by covid regulations.
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements.
- Developed strong relationships with patients, providing personalized service that enhanced their pharmacy experience.
- Ensured proper storage of medications according to regulatory guidelines, maintaining quality control measures.
- Maintained strict confidentiality of patient records, adhering to HIPAA regulations at all times.
- Served as a reliable resource for both patients and coworkers, answering questions regarding medications and procedures accurately.
- Streamlined pharmacy operations by assisting in the organization and maintenance of medication inventories.
- Enhanced patient safety with meticulous attention to detail in verifying prescription information and dosages.
- Reduced wait times for patients by effectively managing workflow and prioritizing tasks as necessary.
- Coordinated medication deliveries for homebound patients, ensuring accurate delivery schedules were maintained.
- Helped increase overall customer satisfaction scores through attentive listening and addressing concerns promptly.
- Assisted in training new pharmacy assistants, sharing expertise and promoting best practices for the role.
- Demonstrated excellent communication skills when liaising with healthcare providers and insurance companies, resulting in a more seamless pharmacy experience for patients.
- Provided exceptional customer service, earning recognition from both patients and supervisors on multiple occasions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Sole Trader
Administration/Personal Assistant
07.2014 - 01.2022
Job overview
- Personal assistant to small business managers, updating records, data entry, training staff to use self-designed cash counting excel spreadsheet, updating and creating business document templates, updating business accounting programs and bank reconciliations.
Best Home Loans & Wealth Creation
Loans Processor/Head of Marketing
07.2019 - 09.2021
Job overview
- Preparing loan files, submitting them to banks or mortgage lenders for approval
- Ensuring that all documents and signatures are in order prior to submission
- Interviewing, assessing, and researching loan applicants
- Collect and prepare all necessary documentation for the loan package
- Research applicant credit status and current financial position
- Prepare and maintain all paperwork for existing and new loans, including loan disclosures
- Create repayment plans
- Complete loan contracts and ensure clients are kept informed of the rules and requirements
- Work with clients to establish their needs and recommend suitable types of loans
- Submit files to the designated Underwriter
- Conduct interviews face to face or by phone to assess client eligibility for loans or mortgages
- Comply with the established regulations and law requirements.
The Club Mt Isa
Personal Assistant to the Director
10.2013 - 02.2014
Job overview
- H/R manager, payroll, MYOB, staff recruitment, account reconciliation, cash handling, daily banking, cash card machine, eftpos settlement, liaising with company representatives.
National Storage Garbutt
Storage Consultant
07.2018 - 10.2020
Job overview
- Responsible for leasing storage units, selling merchandise, customer service, and achievement of occupancy and income goals
- Ensuring that the facility is properly maintained
- Provide customers with advice and direction on how to store and pack their belongings in their storage unit
- Provide customers with assistance in determining the needed storage unit size by assessing their needs and reviewing the available storage size options with them
- Conduct physical Site Inspection of the self-storage facility weekly and ensure a Walk Through is preformed, documented, and filed.
Accountancy Services
Reception, Tax Accounts
02.2014 - 07.2014
Job overview
- Personal tax return processing using ATO portal, phone and email client support, data entry, banking, petty cash handling, business & personal account maintenance using MYOB & QuickBooks, debt recovery.
NZ Department of Corrections
Supervisor Community Work
04.2012 - 01.2009
Job overview
- Responsible for low-risk offenders assigned to community work by the courts justice system, dealing with placements and management of community projects motivating & supporting low risk offenders of all ethnic backgrounds & beliefs.
Ashburton Barbarians RLC Inc.
Co-Founder/ Administration / Secretary
01.2008 - 01.2012
Job overview
- Co-founder of the only rugby league team in our province, writer of the club’s constitution, code of conduct and player profiles, Canterbury rugby league competitions registering officer, secretary, treasurer, charities commission registering officer, fundraising co-ordinator, media liaison, sponsorship manager, first point of contact, contract negotiator.
Riverlands Eltham Ltd / Riverlands Manawatu Ltd
Meat Processor/Staff Trainer/Pre-Operational Hygiene Inspector /Quality Auditor/Union Office Manager
01.1998 - 01.2008
Job overview
- Packing room: wrapping, bagging, cry vac of individual cuts to specification
- MAF labelling of products, staff trainer, identification of non-euro products
- Boning room: trimming meat cuts, skinning machine operation, staff yield assessor
- Load out dept.: organising export of products globally
- Freezer dept.: scanning, organising product onto frames, product wrapping for blast freezers, organising of product loads for export
- Further processing: processing of special orders for international export
- Office: up-dating staff training records, printing of all MAF coded product labels, issuing staff with PPE, locker keys, accident and injury recording, union representative, union office manager staff and management conflict negotiator.
Silverfern Farms Fairton
Packing Room 2IC/Supervisor
01.2008 - 01.2010
Job overview
- Organising staff into appropriate stations, checking product, ensuring standards and specifications are met, MAF reporting, completing special orders for export, staff training, supervision and record updating, completing reports and paperwork.
Maslin Bros Earthmoving
Contract Cleaner / HR Manager
10.2013 - 04.2013
Job overview
- Provided full cleaning of company offices & all amenities
- Promoted to HR manager: preparation of mining job tenders, staff recruitment, payroll, accounts management, email & phone support of clients & staff.
Education
QualificationsAustralia
03.2012 - 05.2024
University Overview
- Business Administration & Computing Level 1,2,3
- Payroll Administration in Australia 2015–2016–2017
- Occupational Health & Safety Level 1,2
- First Line Management Level 4
- Service Sector Skills Level 3
- Core Generic Level 1,2
- Cybersecurity - Using Online Security Features
- WHS Legislation Training
- Cultural Awareness Training
- Emergency Care Responder II
- First Aid 2023 – HLTAID009 – HLTAID010 – HLTAID011
- Collect Specimens for Drugs of abuse testing
- Cert IV - TAE40122 – Training & Assessment (currently studying)
- 2FA – Factor Fake Out
- SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Skills
- Building rapport with People
- Customer Service
- Relationship Management
- Leadership
- Conflict Resolution
- Motivational support
- Procedures / Policies
- Health and Safety Standards
- Business Administration
- Deadline Adherence
- Relationship Development
- Decision-Making
- MS Office
- Recordkeeping and File Management
Accomplishments
Karora Resources Recognition Award
General Managers Award Beta Hunt Operations 2023 - Treating people with dignity and respect
References
- Stacey Coppen, Office Manager Canny Plumbing - Melbourne, 0438 974 039
- Katrina Stephens, Business Owner - Townsville, 0416 512 118
- Arthur Taylor, Senior Safety Trainer - Beta Hunt Mine Site, 0429 206 060
- Michael Armstrong, WHS & Training Superintendent – Beta Hunt Mine Site, 0400 456 645
Timeline
Gatehouse Security / Emergency Response / Administrator
Riklan Emergency Services
06.2024 - Current
WHS & Training Administrator
Karora Resources Beta Hunt Mine Site
03.2023 - 04.2024
Senior Pharmacy Assistant
Kambalda West Pharmacy
12.2021 - Current
Loans Processor/Head of Marketing
Best Home Loans & Wealth Creation
07.2019 - 09.2021
Storage Consultant
National Storage Garbutt
07.2018 - 10.2020
Administration/Personal Assistant
Sole Trader
07.2014 - 01.2022
Reception, Tax Accounts
Accountancy Services
02.2014 - 07.2014
Personal Assistant to the Director
The Club Mt Isa
10.2013 - 02.2014
Contract Cleaner / HR Manager
Maslin Bros Earthmoving
10.2013 - 04.2013
Supervisor Community Work
NZ Department of Corrections
04.2012 - 01.2009
Qualifications
03.2012 - 05.2024
Co-Founder/ Administration / Secretary
Ashburton Barbarians RLC Inc.
01.2008 - 01.2012
Packing Room 2IC/Supervisor
Silverfern Farms Fairton
01.2008 - 01.2010
Meat Processor/Staff Trainer/Pre-Operational Hygiene Inspector /Quality Auditor/Union Office Manager
Riverlands Eltham Ltd / Riverlands Manawatu Ltd
01.1998 - 01.2008
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