Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shenfang Wu

Sydney,NSW

Summary

As a Teller: Utilizing extensive financial and customer service knowledge reasonably from fast-paced settings. Offers professional attitude paired with stellar mathematical skills and consistently recognized for "service with a smile" mentality to service dozens of clients daily.
As a Tutor: helping students develop good study habits and master complex material quickly and easily for consistent academic success. Equally skilled at one-on-one and group lessons using adaptable teaching strategies for different types of learners.

Overview

4
4

Years of work experience

Work History

Teller

BLUE RATE MONEY EXCHANGE
07.2022 - Current
  • Processed clients' transactions quickly regarding cash, money transfers, exchange and foreign currency, minimizing wait times.
  • Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and compliant.
  • Answered clients' inquiries regarding transactions, services charges and interest rates, and assisted clients with various procedures.
  • Learned about clients' financial needs, established trust, and provided high-level customer service to increase satisfaction and loyalty.
  • Acknowledge customer complaints and follow necessary procedures to resolve customer issues and maintain strong relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Boba Barista

Presotea Bubble Tea
03.2021 - 07.2021
  • Memorized recipes for 60 unique beverages and seasonal offerings, made and served hundreds of bubble tea per day with speed, quality and consistency.
  • Used strong communication abilities to resolve customer problems, and balanced customer relations with fast and efficient service.
  • Recommended products by listening carefully to customer requests and preferences, thus improving customers' degree of satisfaction and sales.
  • Controlled line and crowd with quick, efficient service during hectic periods, pleasantly interacted with customers, promoted a fun, positive environment, and reduced boring waiting time.

Tutor

Qiming Education
02.2020 - 02.2021
  • Assisted students in understanding and applying fundamental economic concepts, including financial markets, investment analysis, portfolio management, and risk assessment.
  • Created special handouts, study guides and enrichment materials to support students with helpful study habits, deepened understanding of the course content and boosted student knowledge.
  • Tracked students' learning progress, identified areas for improvement, adjusted instructional methods and content focus, and helped students achieve goals.
  • Utilized creative and interactive teaching methods to make learning enjoyable and foster a love for learning.

Waitress

Maopo Chongqing Street Noodles
01.2019 - 07.2022
  • Introduced menu items and flavours enthusiastically and patiently, enabling customers to make personal decisions based on their preferences.
  • Collaborated with kitchen staff to correctly and timely update customers on unavailable dishes and wait times.
  • Resolved customer complaints with quick and professional handling to maintain customer satisfaction and workforce effectiveness.
  • Operated cash register for cash and credit card transactions with accuracy and speed, reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.

Education

Bachelor of Arts - Financial Mathematics And Financial Economics

University of Sydney
Sydney, NSW
07.2022

Skills

  • Communication Skills
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Collaboration
  • Continuous Learning
  • Adaptability
  • Mathematical Aptitude
  • Critical Thinking
  • Financial Transactions
  • Trustworthiness and Ethics

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Teller

BLUE RATE MONEY EXCHANGE
07.2022 - Current

Boba Barista

Presotea Bubble Tea
03.2021 - 07.2021

Tutor

Qiming Education
02.2020 - 02.2021

Waitress

Maopo Chongqing Street Noodles
01.2019 - 07.2022

Bachelor of Arts - Financial Mathematics And Financial Economics

University of Sydney

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Shenfang Wu