Sheng-Li Huang
Perth,Australia
Summary
Accomplished customer service professional with a proven ability to enhance customer satisfaction through active listening and strategic improvements. Utilizing technical expertise in quality assurance and project coordination, effectively trained teams and implemented solutions to drive operational efficiency. Known for adaptability and self-motivation, excels in fostering meaningful connections and delivering results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Teammate
TaskUs Taiwan
03.2023 - 01.2025
- Utilized active listening to build valuable customer connections.
- Developed and executed strategies to boost satisfaction scores in multiple customer channels.
- Facilitated onboarding by providing training support.
Product Engineer
FXC Inc.
10.2021 - 04.2022
- Tested completed projects for functionality and implemented changes to enhance production methods.
- Discovered innovative concepts and features enhancing customer satisfaction.
- Collaborated with vendors to procure necessary materials for projects.
Sales Engineer
Systena Corporation
10.2018 - 04.2020
- Managed technical integration, systems engineering program management, customer support and program management.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Education
Bachelor of Arts - Japanese Language And Culture
Soochow University
Taipei07.2018
Skills
- Cloud Services
- Project coordination
- Quality assurance
- Flexible and Adaptable
- Self-Motivated
- Cultural expertise
Certification
- JLPT N1, 2015-12-01
- AWS Certified Cloud Practitioner 2019-04
- Car License (C Class)
- Motorcycle License (R-E Class)
LANGUAGES
Chinese (Mandarin) Native
Japanese Bilingual Self learning and school studying
English Fluent Self learning and school studying.
Russian Beginner Self learning
SELF INTRODUCTION
Hello! It's a pleasure to meet you. My name is Sheng-Li Huang. I'm originally from Taiwan and have a deep appreciation for its vibrant culture and, of course, its incredible food! I'm a real foodie at heart and always on the lookout for delicious new dishes and local specialties. When I'm not exploring new tastes, you'll often find me out and about on my motorcycle. There's nothing quite like the freedom of the open road and discovering hidden gems through sightseeing. I'm definitely an outgoing person and enjoy meeting new people and sharing experiences. I'm excited to connect with you all
VISA CONDITIONS
- Visa Type: Working Holiday (Subclass 417)
- Expirey date:2026-03-21
Timeline
Customer Service Teammate
TaskUs Taiwan
03.2023 - 01.2025
Product Engineer
FXC Inc.
10.2021 - 04.2022
Sales Engineer
Systena Corporation
10.2018 - 04.2020
Bachelor of Arts - Japanese Language And Culture
Soochow University
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