Sheng Chieh (Vincent) Yeoh

A family run business ($3m T.O) that provides high quality meat products. Reported into the Managing Director.

• Cultivated and strengthened relationships with clients and suppliers, using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Trained 20 employees on proper product protocols and customer service standards.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Daily documentation and reports on meat handling and processing.
• Involved in the negotiation of product prices from our wholesalers to retain an acceptable profit margin from our retail stores
• Involved in the negotiation of product prices from our wholesalers to retain an acceptable profit margin from our retail stores
• Constant cash flow management, ensuring clients are paying on time and paying off business’ creditors without any issues
• Constant cash flow management, ensuring clients are paying on time and paying off business’ creditors without any issues

Achievements:

• Negotiating with suppliers with pricing during Covid-19, resulting in an increased of ROI, of ~5% during the pandemic
• Created an online platform for an already established business which increased sales/outreach by 20%
• Identified a new POS system which improved efficiency by 10%

• Coaching employees to perfect the art of coffee and ensuring they pass their tests with headquarters
• Daily cash handling (banking, changes, register)
• Ensuring employees always to up sell products or providing customers with daily specials
• Monitor to ensure enough stocks for daily operations (milk, food, beans, cups, etc)
• Monthly stock take
• Staff rostering to achieve optimum efficiency with minimal staff cover
• Seeking cheaper and better alternatives to cut down company’s expenses without impacting the quality of store maintenance (plumbing, machinery, pest control, etc).
• Training employees/supervisors to lead the team as whole when managers are absent
• Training employees to keep wastage at minimal to reduce expenses

Achievements:

• Gloria Jean’s coffees (Chadstone branch) voted for best manger

Most reliable and consistent manager(3 consecutive years). To also ensure business daily operations are stable along with reducing company expenses and wastage.

• Gloria Jean’s Coffees (Caulfield Branch) Award of Excellent performance

Awarded for achieving the fastest trainee to be promoted to supervisor within two months

• Ensuring tour busses are cleaned and in pristine condition, ready for next tour
• Checking for defects( seats, lights, graffiti etc.) and notifying mechanics and scheduling maintenance.
• Daily documentation and reports
• Scheduling employees for shifts

• Coaching employees to perfect the art of coffee
• Serving food and beverages
• Handling customer complaints and rectifying problems