ShengKai Lin
South Yarra,Australia
Summary
A passionate new graduate with a robust background in international business, innovation, logistics and supply chain. Proficient in using various tools including Microsoft tools and Notion to organise data and information. Excel in leveraging AI technologies like ChatGPT and 365 Copilot to gather and analyse given information, enhancing decision-making processes and providing actionable insights for business improvements. Capable of working both independently and collaboratively in team environments. Recognised for exceptional supply chain and customer relationship management abilities, ensuring consistent business progress and success.
Overview
5
5
years of professional experience
Work History
Waiter
I Love Dumplings
06.2022 - 11.2022
- Accurately take customer orders, ensuring all special requests and dietary restrictions were communicated to the kitchen
- Take phone calls and online reservations, provide excellent customer service and optimize table turnover
- Provide table service promptly
- Engage with customers in a friendly and professional manner, enhancing their dining experience and increasing repeat business.
Salesperson
Gogoro
12.2019 - 02.2020
- Handled the B2C portion of customer relationship management
- Provide test drive and consultation service
- Confirm inventory transfers from various stores with the inventory system.
Stocker/Cashier
PX-mart
06.2017 - 08.2017
- Inspects items as to quality and quantity, against freight documents
- Practiced some basic inventory management concepts while working alongside the store manager such as FIFO, replenish point and more
- Responsible for serving customers during checkout and solving any problems.
Education
Master of International Business -
Monash University
01.2024
Bachelor of Logistics and Supply Chain Management -
RMIT University
01.2021
Bachelor of Business and Innovation -
FengChia University
01.2019
Skills
- Computer skills: MS Office Suite, AI tools, Notion, Google workspace
- Communication skills
- Decision-making skills
- Supply chain knowledge and experience
- Marketing skills
- Innovative ideas
- Corporate sustainability
- Customer relationship management
- Fluent in English (IELTS 7) and Mandarin (Native)
- Suitable to be in a team or individual
- Available to work under pressure and tight deadlines
- Problem-solving and time management skills
Availability
Full-time, Internship
Visa
Post study Visa (Subclass 485) - Application in progress
References
May Wong, General Manager, I Love Dumplings, maywongfc@gmail.com, +61 481200306
Timeline
Waiter
I Love Dumplings
06.2022 - 11.2022
Salesperson
Gogoro
12.2019 - 02.2020
Stocker/Cashier
PX-mart
06.2017 - 08.2017
Master of International Business -
Monash University
Bachelor of Logistics and Supply Chain Management -
RMIT University
Bachelor of Business and Innovation -
FengChia University
Similar Profiles
Yen-ting ChengYen-ting Cheng
Area Manager of Operations at I LOVE DUMPLINGSArea Manager of Operations at I LOVE DUMPLINGS
KAYLA FITZGERALDKAYLA FITZGERALD
Server at Nana's Dim Sum & DumplingsServer at Nana's Dim Sum & Dumplings
Ibis JervisIbis Jervis
Production Worker at Ugly DumplingsProduction Worker at Ugly Dumplings
Michael BurkeMichael Burke
Construction Site Operator at Various Tier 1 Infrastructure ProjectsConstruction Site Operator at Various Tier 1 Infrastructure Projects
Hugo SheongHugo Sheong
Front of House at Rockpool Bar & GrillFront of House at Rockpool Bar & Grill