Summary
Overview
Work History
Education
Skills
Timeline
Manager

SHENGLAI PIAO

Sydney,NSW

Summary

Adept at relationship building and leveraging multilingual skills (Korean, Chinese, English) to enhance customer service, I significantly improved client loyalty at Sakura Cosmetic. My expertise in decision-making and project planning, honed across roles from Manager at Sugar Entertainment to Cashier, drives productivity and engagement, with a keen focus on achieving notable sales growth.

Overview

6
6
years of professional experience

Work History

Manager

Sugar Entertainment
05.2021 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.

Salesperson

Sakura Cosmetic
08.2023 - 11.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Informed customers of promotions to increase sales productivity and volume.

Cashier

Henlee Supermarket
01.2019 - 04.2021
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master Of Business - Event Management

UTS
Sydney, NSW
06.2024

Skills

  • Korean, Chinese and English
  • Customer service
  • Decision-making
  • Project planning
  • Relationship building

Timeline

Salesperson

Sakura Cosmetic
08.2023 - 11.2024

Manager

Sugar Entertainment
05.2021 - Current

Cashier

Henlee Supermarket
01.2019 - 04.2021

Master Of Business - Event Management

UTS

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SHENGLAI PIAO