Shengxuan(SHARON) Li

• Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
• Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
• Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
• Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.

• Greeted guests with professionalism and friendliness to enhance dining experience.
• Cleared plates efficiently between courses and after meals, following established procedures.
• Maintained cleanliness and organization of dining areas throughout shifts.
• Resolved customer complaints swiftly while adhering to hotel policies.

• Serve customers, explain “simple & natural” design concept, and recommend products

• Operate POS: payments, returns, memberships, and cash reconciliation

• Refill shelves, steam goods, and keep minimalist displays tidy

• Check inventory, submit restock requests, and record shrinkage

• Support promos, maintain 5S store standards, and coach new staff

• Stocked shelves with merchandise according to company standards.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Demonstrated product features to customers, and assisted customers with finding the right product for their needs.

• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Crafted house-signature drinks and seasonal blended beverages.
• Handled cashier transactions and balanced the register.
  Resolved customer conflicts calmly and professionally, ensuring positive guest experiences.

• Greet customers and provide styling advice

• Handle cashiering, returns/exchanges, and tax-refund paperwork

• Receive deliveries, perform stock counts, and keep inventory accurate

• Maintain fitting rooms and assist customers with sizing and accessory selection