Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shenia Jarman

Bli Bli,QLD

Summary

Energetic Dental Receptionist offering a wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. I perform exceedingly well under pressure, am willing to go the extra mile to complete tasks and have the ability to work with all types of personalities.

Overview

9
9
years of professional experience

Work History

Dental Receptionist

Budi Dental
02.2021 - Current
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Streamlined insurance claims processing for faster reimbursement and improved patient experience.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Completed patient referrals to other medical specialists.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Dental Assistant

Avenue Dental
11.2020 - 01.2021
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Prepared and sterilized instruments and materials for use by dentists.

Food Service Attendant

Sizzler
10.2014 - 11.2020
  • Maintained a clean and sanitary dining environment for patrons, ensuring adherence to health and safety standards.
  • Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
  • Accurately processed orders and transactions, ensuring correct billing for satisfied customers.
  • Assisted in inventory management by tracking stock levels and placing orders as needed, reducing food waste and minimizing costs.
  • Managed high volume of customer orders, maintaining accuracy and efficiency under pressure.
  • Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.
  • Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
  • Demonstrated adaptability by performing a variety of tasks, including taking orders, serving food, and cleaning the dining area.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Certificate of Education -

Tullawong State High School
Caboolture, QLD
11.2016

Certificate III - Hospitality

Club Training
QLD
2016

Skills

  • Data Entry
  • Dental Terminology
  • Phone and Email Etiquette
  • Electronic Practice Management (EPM)
  • Documentation Review
  • Task Prioritization
  • Attention to Detail
  • Multitasking Abilities

References

References available upon request.

Timeline

Dental Receptionist

Budi Dental
02.2021 - Current

Dental Assistant

Avenue Dental
11.2020 - 01.2021

Food Service Attendant

Sizzler
10.2014 - 11.2020

Certificate of Education -

Tullawong State High School

Certificate III - Hospitality

Club Training

Similar Profiles

CREATE PROFILE
Shenia Jarman