Summary
Overview
Work History
Education
Skills
Timeline
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Shennay Hiscox

Home hill,QLD

Summary

Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

10
10
years of professional experience

Work History

MYER, Luke
  • Restocked items regularly and wiped down counters to maintain clean and professional appearance and entice customers
  • Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
  • Delivered exceptional service and beauty advice consistently to develop and grow a loyal customer base
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Answered customer phone calls to address concerns and questions
  • Helped customers with refunds and product returns
  • Notified customers of new products, prices, and special offers
  • Colour matching foundation

HANDS IN HARMONY, Sophie
  • Waxing
  • Brow wax and tint massage lashes sell skin care products booking clients in for treatments

COMMERCIAL CLEANER, Fresh Air Cleaners
06.2019
  • Performed daily cleaning duties, including cleaning carpets, interior windows, and waxing floors
  • Rearranged furniture to clean rooms and restored them to the proper place after cleaning
  • Cleaned the public areas of the building and disinfected toilets
  • Selected optimal techniques and products for floor maintenance, carpet care, window treatments, and deep cleaning
  • Inspected facilities on consistent basis to identify cleaning and maintenance requirements
  • Serviced, cleaned, or supplied restrooms
  • Collected and removed trash each day to keep the facility free of debris
  • Monitored and maintained the security of building areas by taking care to lock doors and check perimeters
  • Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.

BONDCLEANER, Celenas cleaners
05.2014
  • Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
  • Dusted and wiped light fixtures, windowsills, and baseboards
  • Reported damages observed while cleaning
  • Developed techniques to reduce team cleaning time while upholding established quality guidelines
  • Monitored and maintained the security of building areas by taking care to lock doors and check perimeters.

CASHIER/COOKER

Eagle boys
03.2014
  • Adhered to cash handling policies and procedures
  • Processed cash register transactions, inputted product costs, and gave back change
  • Found ways to improve customer experience and acted as store brand ambassador
  • Bagged and packaged customer orders and purchases
  • Collected payment for customer purchases
  • Operated POS cash registers and counted monies received
  • Prepared food items to support Cook in high-volume kitchen
  • Cooked items to correct temperatures to minimize risk of food-borne illness
  • Cleaned surfaces regularly to prevent spread of illness or cross- contamination between raw and cooked products
  • Operated kitchen equipment to prepare meal items for guests.

Operational Services Officer/Queensland Health

Michelle White
12.2023 - Current
  • Cleaning of hospital


  • Early Kitchen duties

AIN

ASSISTANT IN NURSING HOME FOR THE AGED, Regis
- 02.2024


  • Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
  • Followed agency policy and procedures in administering care to clients
  • Worked under RN supervision to support resident care plans
  • Maintained case notes to document resident progress and condition
  • Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
  • Built strong relationships and bonds with clients to provide stable, supportive system
  • Promoted independence to help clients accomplish basic daily living skills
  • Assisted clients with moving in and out of beds, baths, wheelchairs, and automobiles
  • Maintained safe and clean patient environment
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Helped patients dress, undress, and complete personal grooming routines to maximize safety and prevent falling
  • Observed patients' by checking open wounds and existing conditions.

RECEPTIONIST

Bur-del Co
01.2014 - 07.2021
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Accepted incoming mail and packages and routed to appropriate staff
  • Helped gather supplies and set up spaces to coordinate meetings and office events
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
  • Picked up, organized, and wiped down reception regularly to keep area professional and clean
  • Stayed on top of the whereabouts of all staff members throughout the day
  • Trained new employees in clerical tasks and office policies to enhance productivity
  • Boosted team performance with motivational support, mentoring, and job skill coaching
  • Resolved customer complaints and answered policy and procedure-related questions.
  • Fielded incoming calls using multi-line telephone system
  • Followed established procedures to protect sensitive and confidential information from unauthorized release
  • Served as first point of contact for new and returning visitors
  • Input up-to-date information to strengthen data quality of internal database
  • Excel spreadsheet and Microsoft Word
  • booking local and Townsville appointments.
  • Monthly invoices
  • monitoring of local and Townsville transport
  • PTS paperwork of Townsville transport.
  • Managing company vehicles, coordinating maintenance and upgrading when necessary.

Education

Certificate 3 in aged care -

Hanmac
Ayr, QLD

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Brisbane lash & brow Academy
Brisbane, Queensland

Diploma of Beauty -

Diploma of Beauty Therapy Tafe
Townsville, QLD

HD BROWS CERTIFICATION -

Brisbane Brows
Brisbane, Queensland

No Degree - Certificate 111 in Pathology Collection

Health Industry Training
Brisbane, QLD
07.2025

Skills

  • Monitoring of all Transport
  • Multi-line telephone
  • Operation
  • Spreadsheet tracking
  • Reception desk management
  • Meeting preparation
  • Answer telephone calls
  • Multitasking
  • Training
  • Organization
  • Strong Customer service skills
  • Excellent communication
  • Skills
  • Attention to detail
  • Able to work under pressure
  • Customer engagement
  • Merchandise restocking
  • Sales coordination
  • Beauty routine advice
  • Sanitize tools
  • Build customer relationships
  • Waxing
  • Massages
  • Tanning
  • Brow Artist
  • Make-Up Artist
  • Lash Technician

Timeline

Operational Services Officer/Queensland Health

Michelle White
12.2023 - Current

COMMERCIAL CLEANER, Fresh Air Cleaners
06.2019

BONDCLEANER, Celenas cleaners
05.2014

CASHIER/COOKER

Eagle boys
03.2014

RECEPTIONIST

Bur-del Co
01.2014 - 07.2021

MYER, Luke

HANDS IN HARMONY, Sophie

AIN

ASSISTANT IN NURSING HOME FOR THE AGED, Regis
- 02.2024

Certificate 3 in aged care -

Hanmac

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Brisbane lash & brow Academy

Diploma of Beauty -

Diploma of Beauty Therapy Tafe

HD BROWS CERTIFICATION -

Brisbane Brows

No Degree - Certificate 111 in Pathology Collection

Health Industry Training

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Shennay Hiscox