Summary
Overview
Work History
Education
Skills
Availability
References
Machinery Duties Training
Languages
Timeline
Generic

Hugo Sheong

South Yarra,Australia

Summary

Dedicated professional with extensive experience in adhering to WH&S protocols and managing diverse tasks independently. Proven ability to foster strong relationships across various organizational levels and cultural backgrounds. Skilled in high-pressure environments, consistently delivering results while maintaining customer satisfaction through effective communication and problem-solving. Background in hospitality and customer service, enhancing guest experiences by creating welcoming atmospheres and addressing inquiries with professionalism.

Overview

13
13
years of professional experience

Work History

Front of House

Rockpool Bar & Grill
Melbourne, VIC
12.2019 - Current
  • Welcomed guests to front of house, ensuring a positive first impression.
  • Coordinated front of house staff for timely meal service delivery.
  • Ensured compliance with health and safety regulations in front of house areas.
  • Developed strategies to enhance customer experience through improved communication between kitchen and front of house.

Uber Driver

Uber Partner
Perth / Melbourne, WA / VIC
03.2016 - 01.2020
  • Conducted pre-trip vehicle inspections to ensure adherence to safety standards.
  • Safely transported passengers while strictly following traffic laws and regulations.
  • Maintained clean driving record with zero accidents or incidents.
  • Provided riders with information about local attractions and dining options.

Driver Trainer / Logistics and Quality Control / Fleet Controller / Customer Service Officer

Iron Mountain
Perth, WA
07.2012 - 03.2016
  • Served as liaison officer between drivers and dispatch office to streamline operations.
  • Organized routine vehicle inspections and maintenance to ensure reliability.
  • Coordinated with warehouse on scheduling priority shipments for optimal routing.
  • Loaded trucks and stacked pallets safely using forklift and manual methods.
  • Managed confidential documents for multiple government departments, ensuring privacy compliance.
  • Trained and mentored drivers on adherence to company policies and procedures.
  • Scheduled inventory maintenance and controlled warehouse stock effectively.
  • Resolved various operational issues while maintaining general office administration.

Education

Some College (No Degree) -

Drilling (Mineral Exploration)
TAFE WA

Cert IV -

Transport & Logistics (Warehouse Storage)
MEGT

Skills

  • Site safety protocols
  • Customer service
  • Team coordination
  • Problem solving
  • Communication skills
  • Operational efficiency
  • Inventory management
  • Health and safety compliance
  • Route optimization
  • Time management
  • 12-hour shift experience
  • Driving in extreme conditions
  • Adherence to road regulations
  • Safety documentation completion
  • KPI attainment and exceeding
  • Quick learner with minimal training
  • LTI-free work history
  • Physical fitness and health
  • Non-smoking status
  • Front of house operations management
  • Performance monitoring

Availability

long term FIFO/DIDO/BIBO rosters

References

  • Kon Tsoutouras, General Manager, Rockpool Bar & Grill, 0413 109 307
  • Niall Sandison, GM Premium Venues VIC, Hunter Group Melbourne, 0432 389 032

Machinery Duties Training

CAT 777 773, Pre-start / Post machinery check, Removing overburden on site working under the mines act, Reversing / accepting loads of overburden from 180t excavator, Negotiated ramps in / out active pit with various slopes, Stockpile / face tipping / Dumping loads in piles for Dozer to push down in landfill site, CAT 730, Carting top soil to rebuild high wall to conform to 13m QPA guidelines, Carting Deco Granite to the screening plant, CAT 773, Dust suppression on site, Filling tank from reservoir, 30t, Loading trucks / site clean-up, Hazard ID, control and risk assessment and in a mining environment, Access / apply site safety procedures / personal safety measures, Work safely and follow WHS policies and procedures, accessing / applying site safety procedures, Assess a medical situation, apply basic first aid and complete incident reports, Identify / access / use work site communication systems and equipment, Carry out work related communication / complete written documentation

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Malay
Professional

Timeline

Front of House

Rockpool Bar & Grill
12.2019 - Current

Uber Driver

Uber Partner
03.2016 - 01.2020

Driver Trainer / Logistics and Quality Control / Fleet Controller / Customer Service Officer

Iron Mountain
07.2012 - 03.2016

Some College (No Degree) -

Drilling (Mineral Exploration)

Cert IV -

Transport & Logistics (Warehouse Storage)
Hugo Sheong