Sheralee Everson
Gold Coast/Brisbane,Australia
Summary
Results-oriented Senior Business Analyst with 15+ years of experience in delivering complex projects across diverse industries. Proven ability to lead teams, elicit requirements, and analyse business processes to drive operational efficiency and strategic outcomes. Expertise in Agile and Waterfall methodologies, with a strong focus on stakeholder management and problem-solving.
Overview
15
15
years of professional experience
9
9
Certification
Work History
Senior Business Analyst
Airservices Australia
06.2022 - Current
- Led critical business analysis aspects of the Enterprise Network Modernisation Program as a key member of the Technical Remediation team - coordinating complex requirements and facilitating access to remote satellite network upgrades
- Responsible for the Technical Transition team as-is and to-be analysis, market sounding activities with multiple vendors
- Led all activities to elicit requirements, vendor product capabilities, commercial and procurement and business needs, to develop a robust business case for upgrading enterprise cable and rack management systems
Senior Business Analyst
City of Gold Coast
03.2019 - 06.2022
- Delivered ICT and business-driven projects, including requirements analysis, user story mapping, and functional/non-functional requirements elicitation
- Collaborated with cross-functional teams to ensure solutions aligned with business objectives
Senior Business Analyst
Department of Finance
07.2018 - 03.2019
- Documented existing business processes and organisational transformation needs for a shared services improvement program
- Contributed to the transition from as-is to to-be state business processes for the online all of government Shared Services Hub
Senior Business Analyst
Department of Veterans' Affairs
06.2017 - 06.2018
- Influenced business analysis efforts within a multi-disciplinary program focused on delivering client-centric business needs
- Improved operational performance by streamlining and updating business processes
Senior Business Analyst
Department of Prime Minister & Cabinet
04.2017 - 06.2017
- Consulted with internal senior stakeholders to align information and technology services with departmental business goals
Senior Business Analyst
Department of Health
07.2016 - 04.2017
- Improved corporate services by eliciting and documenting as-is business processes and recommending to-be state processes
- Supported the delivery of the COO Operating Model, information management, and SAP system upgrades
Senior Business Analyst
Australian Research Council
07.2014 - 06.2015
- Established stakeholder relationships and gathered business and user requirements for the Research Grants Management project
- Documented business/user/system requirements and user stories as part of an Agile project team
Lead Business Analyst
Therapeutic Goods Administration (TGA)
01.2014 - 07.2014
- Undertook business process analysis and verification for current and target states
- Engaged with key stakeholders through workshops and one-on-one interviews
- Delivered high-level and detailed business process models for process improvement
Senior Business Analyst
Department of Parliamentary Services
08.2013 - 12.2013
- Prepared pre-project documentation, including Project Briefs, Customer Engagement Frameworks, and Statements of Requirements
- Established a Statement of Requirements, Training Plan, and Support Plan
Senior Business Analyst
Geoscience Australia (GA)
09.2009 - 07.2013
- Established and maintained stakeholder relationships, elicited requirements, and gathered business and user requirements
- Documented business/user/system requirements, user stories, and user profiles
- Reverse-engineered business rules for an existing data repository
Education
Bachelor of Business Studies -
Prince 2 - Project Management Certification -
Business Analysis Competency - Business Analysis
Project Management Certification
Skills
- Business Analysis
- Requirements Gathering
- Process Modelling
- Data Analysis
- Agile Methodologies
- Waterfall Methodologies
- Stakeholder Management
- Project Management
- MS Visio
- Powerpoint
- Project
- Jira
Accomplishments
- Successfully led multiple project initiatives, delivering cost savings and/or efficiency improvements.
- Implemented multiple process and/or technology improvements resulting in positive outcomes, e.g., reduced turnaround time, increased benefits realisation.
- Collaborated with internal and external stakeholders at all levels across multiple government departments to achieve consensus on complex business decision to deliver required outcomes.
Affiliations
International Institute of Business Analysis (IIBA)
References
Available upon request
Previouspositions
- Senior Business Analyst | Retirement Benefits Fund (RBF)
- Business Analyst | Department of Education and Employment
- Business Analyst | Department of Immigration
- Automated Workflow Consultant | Minter Ellison Lawyers
- Information Management Consultant | Walters Kluwer
- Strategic Evidence Manager | HIH Royal Commission
- Project Manager / Para-legal | Freehills Solicitors
- Para-legal | Allen’s Solicitors
- Royal Australian Air Force (RAAF) | Department of Defence (Full-time serving member)
Certification
Additional Certifications:
- Certified Cyber Analyst – IIBA (current)
- Agile Teams - Agile Approach Certification - Soft Ed
- JIRA Certification - Atlassian
- ARIS Modeller Certification - Software AG
- · Visio Certification - IIBA
- Axxia - Business Process Engineer Certification- Lexis Nexis
- Para-legal Certification – Centre for Para-Legal Studies
Timeline
Senior Business Analyst - Airservices Australia
06.2022 - Current
Senior Business Analyst - City of Gold Coast
03.2019 - 06.2022
Senior Business Analyst - Department of Finance
07.2018 - 03.2019
Senior Business Analyst - Department of Veterans' Affairs
06.2017 - 06.2018
Senior Business Analyst - Department of Prime Minister & Cabinet
04.2017 - 06.2017
Senior Business Analyst - Department of Health
07.2016 - 04.2017
Senior Business Analyst - Australian Research Council
07.2014 - 06.2015
Lead Business Analyst - Therapeutic Goods Administration (TGA)
01.2014 - 07.2014
Senior Business Analyst - Department of Parliamentary Services
08.2013 - 12.2013
Senior Business Analyst - Geoscience Australia (GA)
09.2009 - 07.2013
Monash University - Bachelor of Business Studies,
Wolters Kluwer University - Prince 2 - Project Management Certification,
Australian Institute of Management - , Project Management Certification
IIBA - Business Analysis Competency, Business Analysis
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