Sheraz Ahmad

Provided comprehensive technical support, resolving 15+ daily tickets related to network connectivity, software installation (MS Office, LMS), and peripheral devices (printers, projectors), improving classroom operational efficiency.

Configured user accounts and email clients in Active Directory for new students and staff, ensuring a seamless onboarding experience for 50+ individuals.

Diagnosed and troubleshooted hardware/software issues (e.g., WiFi connectivity, projector malfunctions, login problems).

Managed the front desk, serving as the first point of contact for 50+ daily visitors and calls, effectively directing inquiries and scheduling appointments.

Maintained and organised student records and administrative files, ensuring 100% confidentiality of sensitive information.

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Ascertain customers' needs and wants.
• Recommend and display items that match customer needs.
• Welcome and greet customers.
• Manage point-of-sale processes.
• Actively involved in the receiving of new shipments.
• Reduced average customer wait time by 38%, increased conversion rate in store by over 20%, and increased average customer basket size by 16%. Leveraged customer feedback to improve customer experience and implemented changes to streamline sales process.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.