Sheree Fedke
Highton
Summary
Dedicated, organised and emotionally intelligent professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in small businesses and fast-paced, high-pressure environments. Self-motivated team player skilled at cultivating partnerships, facilitating change and building lasting relationships across all demographics and management levels. Dynamic and reliable, with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
The Creek Gallery & Garden
Freshwater Creek
02.2023 - Current
- Provided essential information and insights directly to the business owner.
- Managed the business finances, budget, accounting and payroll activities, purchasing, scheduling and inventory control.
- Developed workplace policies and procedures and implemented software to streamline and simplify processes.
- Implemented successful business and marketing strategies to create brand awareness, generate new customer relationships and increase revenue.
- Utilized advanced technical and interpersonal skills to troubleshoot and resolve complex problems.
- Enhanced team cohesion through effective verbal interactions, strong interpersonal skills and authentic leadership.
- Conducted employee recruitment, mentoring and training and fostered team growth by developing individual skills and strengths.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service and advice.
- Operated a variety of machinery and tools safely and efficiently.
Creative Consultant
Self Employed
Geelong
04.2020 - 02.2023
- Collaborated with stakeholders to define key project specifications and expectations.
- Fostered productive, professional working relationships with fellow creatives, vendors and media representatives.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Managed social media platforms, posting unique content to increase brand awareness and client engagement.
- Created custom artwork for clients according to a design brief.
- Created content for various websites, blogs, and social media accounts.
- Scouted locations and curated props for photography shoots.
- Edited photos using Adobe Photoshop and other software applications.
- Designed and executed innovative window displays to increase customer interest and foot traffic.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
General Manager
Unique Care
Geelong
01.2012 - 03.2020
- Managed the daily operations of the business and ensured compliance with laws, regulations and industry standards.
- Forged strong relationships with decision makers and end users within Aged Care, Disability and Hospital environments through genuine compassion, empathy, and care.
- Cultivated empathetic interactions in various healthcare facilities to
- Recruited and trained new employees and effectively lead a team of up to 20 employees across multiple sites.
- Active involvement in the overall development, production and onsite commissioning of products specifically engineered for medical use.
- Identified areas of improvement in business practices and collaborated with production supervisors and industry experts to implement effective production systems including Lean Manufacturing.
- Managed budgets and accounts, scheduling and itineraries, workers' checks and licences, risk assessments and onsite commissioning.
- Planned and led team meetings of up to 20 employees to discuss works in progress, project pipeline, plant and equipment requirements, product development and continuous improvement.
- Reviewed financial statements and sales activity reports to measure productivity and forecast profitability.
- Forecasting customer demand to determinine prices and contract terms.
- Negotiating with suppliers to ensure value for money without compromising quality.
- Attended project Tender and procurement meetings to gain a deep understanding of the project scope and provide advice on specialised equipment.
- Drafted tender submissions to customer requirements, including working with field specialists and responding to requests for information, product customisations and site assessments.
- Utilised technical vocabulary, knowledge and interpersonal skills to cultivate and strengthen lasting client relationships within the Government and Private sector.
Education
MBA - Business Administration And Management
Australian Institute of Business
01.2021
Lean Manufacturing Systems -
Peter Birch - Lean Coach
01.2017
Diploma - Leadership And Management
VECCI
Melbourne, VIC01-2011
Some College (No Degree) - The Effective Leader
VECCI
Melbourne, VIC01-2011
Bachelor of Arts - Fine Art
RMIT
Melbourne, VIC01.2010
Diploma - Visual Arts
Gordon Institute of TAFE
Geelong, VIC01-2007
Skills
- Business administration and finance knowledge
- Effective leadership abilities
- Creative and strategic problem solving skills
- Excellent communication and interpersonal capabilities
- Systems and procedures development strengths
- Great technical and software abilities
Hobbies and Interests
- Family
- Arts and Culture
- Sports and Outdoors
- Travel and Adventure
- Food and Wine
- Volunteering
References
References available upon request.
Timeline
Operations Manager
The Creek Gallery & Garden
02.2023 - Current
Creative Consultant
Self Employed
04.2020 - 02.2023
General Manager
Unique Care
01.2012 - 03.2020
MBA - Business Administration And Management
Australian Institute of Business
Lean Manufacturing Systems -
Peter Birch - Lean Coach
Diploma - Leadership And Management
VECCI
Some College (No Degree) - The Effective Leader
VECCI
Bachelor of Arts - Fine Art
RMIT
Diploma - Visual Arts
Gordon Institute of TAFE
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