Sheree Flatman
Harrisdale,WA
Summary
I am a passionate and professional Coordinator with nine years of experience in the not-for-profit sector supporting children, young people, families, and the community. I am a driven servant leader with an intrinsic focus on developing and empowering the team to deliver quality customer service to clients. I am a creative problem solver with strong analytical and critical thinking skills. I strive to build sustainable networks with stakeholders and community leaders. Career highlights include being selected to attend The Australian Childhood Foundation Trauma Conference (2019) and receiving a nomination for The Group Leadership Excellence Award (2022).
Overview
10
10
years of professional experience
Work History
Coordinator, Reconnect
Mercycare
11.2022 - Current
- Complete funding and monthly reports
- Monitored and manage program performance and outcomes for successful delivery of services.
- Exceeding key performance indicator (KPIs) expectations by 15%. In addition 84% of clients scored positive change in their circumstance and over 80% achieved their desired goal
- Supported and guided staff through extensive change management
- Managed eight caseworkers ensuring best practice is applied through a person-centered, strengths-based and trauma-informed approach
- Accountable for monthly supervision and case audits, referral allocations, case consultations, performance reviews, performance issues, recruitment, and onboarding new staff
- Collaboration with multi-disciplinary teams
- Ensure all organisational policies and procedures, practice framework and program objectives are being adhered to by staff
- Established strong networks with stakeholders and other services charting Memorandum of Understanding
- Reviewed and updated directorate policies and position descriptions for Mental Health Accreditation
- Assess and endorsed all safety planning for at-risk and high-risk clients
- Ensuring critical incident reports, brief risk assessments and safeguarding children & young people reports are completed, endorsed and compliant with Organisational policies and procedures
- Coach employees through day-to-day work and complex problems.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Designed introduction client package and branding shirts to market the program
- Researched best practices and developed strategies to improve program outcomes.
Acting Metro Youth Services Coordinator- South
MercyCare
10.2021 - 11.2022
- Collected and tracked outcome data to demonstrate impact in client satisfaction outcomes and goals and connection to community
- Identified issues and opportunities to better support clients and staff
- Observed staff and to verify compliance with all policies and procedures, operational guidelines and practice framework.
- Partnered with external stakeholders to create awareness within the community and to expand streamlined accessibility
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives
- Facilitated wellbeing awareness programs in the community and educational setting
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Senior Case Worker, Reconnect
MercyCare
01.2018 - 10.2021
- Trauma-informed case worker using person-centred and strengths-based approaches and evidence-based best practice strategies
- Support and advocate for the young person through family mediation, assessment, goal setting, safety planning and exit planing
- Case consultation with case workers
- Endorse risk and safety plans
- Support a team of four case workers
- Plan and facilitate operational meetings and reflective practice meetings
- Liaise with triage officer and allocate new referrals to case workers
- Maintain a case load of 12 clients in an outreach capacity
- Supporting young people 12-18years at risk of homelessness and impacted by family breakdown, conflict and school disengagement
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Supporting clients experiencing highly complex issues
- Assessed needs of each client and recommended appropriate services and resources. Referral pathways to mental health service, Centrelink, Department of Communities, Alternative Education, Family Support Network and Community groups
- Monitored case progress for timely completion and compliance with applicable regulations.
Case Worker, Family Wellbeing Support Service
MercyCare
01.2016 - 01.2018
- Support and advocate for the young person through assessment, goal setting, safety planning and exit planing
- Working from a trauma informed, person-centred and strengths-based approaches applying evidence-based counselling methods
- Holistically supporting young people 0 to18 years of age and their families with strategies to strengthen understanding about their mental health or emerging mental health issues
- Referral pathways to mental health service, Centrelink, Department of Communities, Alternative Education, Family Support Network and Community groups
- Work with service uses who have complex issues: trauma, at-risk of homelessness, family domestic violence, alcohol and drug issues, intergenerational mental health issues, and school (dis)engagement issues
- Group work planning and facilitation and attends stakeholder network meeting, forums, and expos.
Care Coordinator/Intake worker
Headspace
11.2013 - 12.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported patient care excellence via planning and interpretation of programs.
- Established and maintained effective communication with staff, stakeholders and community organisations to promote high quality client care.
- Answered phone calls and provided new clients with required paperwork to initiate service
Education
Graduate Certificate in Youth Mental Health - Youth Mental Health
University of Melbourne
Melbourne, VIC04.2022
Bachelor of Applied Social Science -
The Australian College of Applied Psychology (ACAP)
Sydney, NSW12.2015
Bachelor of Counselling-Withdrew - Counselling
University of Notre Dame Australia
Fremantle, WA2009
Certificate IV - Youth Work
Swan Tafe
Perth, WA2008
Certificate III - Youth Work
Swan Tafe
Perth, WA2008
Skills
- Managing Performance
- Friendly, Positive Attitude
- Relationship Development
- Customer Service Focused
- Strategic Planning & Organizing
- Leadership
- Autonomous and Self-Directed
Accomplishments
- Nominated for Group Leadership Excellence Award 2022, Mercycare
- Selected to attend the Australian Childhood Foundation Trauma Conference in Melbourne 2019
- Nominated for Living Values Award 2019, Mercycare
- Certificate of Merit 2018, Mercycare
Professional Development
- Safeguarding Children Training
- Trauma Informed Training with Australian Childhood Foundation (ACF)
- Understanding the Neurobiology of Complex Trauma
- Grounded Neuroscience of Leadership
- Applied Suicide Intervention Skills Training (ASIST)
- Effective Supervision part 1&2
- Budget and business planning training
- Integral 360 coaching
- Extended DISC Behavioral Report Profiling
References
On request
Timeline
Coordinator, Reconnect
Mercycare
11.2022 - Current
Acting Metro Youth Services Coordinator- South
MercyCare
10.2021 - 11.2022
Senior Case Worker, Reconnect
MercyCare
01.2018 - 10.2021
Case Worker, Family Wellbeing Support Service
MercyCare
01.2016 - 01.2018
Care Coordinator/Intake worker
Headspace
11.2013 - 12.2015
Graduate Certificate in Youth Mental Health - Youth Mental Health
University of Melbourne
Bachelor of Applied Social Science -
The Australian College of Applied Psychology (ACAP)
Bachelor of Counselling-Withdrew - Counselling
University of Notre Dame Australia
Certificate IV - Youth Work
Swan Tafe
Certificate III - Youth Work
Swan Tafe
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