Sheree Hay
Kembla Grange,NSW
Summary
Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
22
22
years of professional experience
Work History
Office Manager
Tarrawanna Towing Service PTY LTD
UNANDERRA,
01.2002 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Developed and implemented office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Human Resources Management
TAFE
Wollongong12-2003
High School Diploma -
St Marys Star of The Sea College
Wollongong NSw12-2001
Skills
- Team Supervision
- Contract Administration
- Workforce Management
- Bookkeeping
Business director
- Have been a business director for 20 years in the transport industry
- Successfully tendered for multiple contracts including IAG, AAI, NSW Police Force
- Ensuring all duties and responsibilities were met for each contract
References
References available upon request.
Timeline
Office Manager
Tarrawanna Towing Service PTY LTD
01.2002 - Current
Human Resources Management
TAFE
High School Diploma -
St Marys Star of The Sea College
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