Sheree McMaster
Summary
I am an experienced and dedicated people leader, program manager and problem solver, with strong stakeholder management and interpersonal skills.
My career success has been based on ensuring that I develop a deep understanding of business drivers and strategic goals: building solid, knowledgeable relationships at all levels and striving for creative solutions and continuous improvement. I have strong negotiating and influencing skills to deliver objectives in a way that meets stakeholder concerns and interests.
I can work both independently with initiative and agility and enjoy and seek to collaborate with colleagues and teams for broader creative ideas and development.
I bring enthusiasm, creativity and a strong work ethic to deliver reliable results. I am driven by learning and solving problems, making decisions with consideration and a speed to action, enabling navigation of large fast paced complex environments. I am highly accountable, resourceful and self-motivated.
Overview
15
15
years of professional experience
Work History
Strategic Resource Planning Lead
APA Group
12.2022 - Current
- Designed and implemented Labour Market Methodology to Analysis trends and build scenarios for future skills and capabilities to limit risks and implement growth strategies.
- Executed and managed the 5 year Aging Workforce strategy for Operations to implement effective long term planning for change.
- Broaden the Resource Planning model adding strategic planning for optimal workforce distribution and growth.
- Designed, developed and introduced a Talent Acquisition Dashboard, reporting methodology and executive overview for effective management and transparency.
- Improved resource allocation efficiencies by streamlining the demand forecasting process enhancing capability build by identifying resource gaps and critical skill storages early.
- Collaborated with cross-functional teams to optimise resource usage across multiple projects and building internal careers.
- Provided ongoing support to project managers in managing resources effectively throughout the project lifecycle.
- Established robust communication channels between departments, fostering collaboration around shared objectives in resource planning efforts.
- Compiled research data and gave professional presentations highlighting finds and recommended optimisations.
- Streamlined Contingent Labour process for efficiencies and a customer centric focus.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Created and delivered training sessions to HR and managers.
Talent Acquisition Lead
Thales
03.2021 - 10.2022
- Collaborated with hiring managers to identify staffing needs establishing resourcing and talent acquisition strategic and operational plans.
- Reduced time-to-fill rates with proactive sourcing techniques, targeting passive candidates and building talent pipelines.
- Developed communication and marketing plans by leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Established strong employer branding through strategic marketing efforts, such as social media campaigns.
- Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.
- Managed internal referral programs to encourage employee involvement in sourcing top talent.
- Evaluated recruitment metrics regularly to identify areas of improvement and adjust strategies accordingly.
- Negotiated competitive compensation packages for new hires while maintaining budgetary constraints.
- Worked alongside the global business leaders to managed the recruitment and implementation of the International Airspace Mobility Solutions Centre of Excellence.
- Mentor and coach a team of varying skill levels to meet demanding challenges.
Business Partner
Consulting - Albury Wodonga
11.2020 - 02.2021
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Contributed to increased revenue generation by designing targeted marketing campaigns that resonated with customers.
- Led contract negotiations that resulted in favourable terms for both parties while minimizing risk exposure for the company.
- Prepared and presented reports on status of projects and initiatives.
Talent Acquisition Manager
Metro Trains Melbourne
10.2018 - 10.2020
- Built and managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Enhanced the efficiency of talent acquisition processes by implementing data-driven strategies and streamlining workflows.
- Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Reduced time-to-fill rates by utilising advanced recruitment tools such as applicant tracking systems and social media platforms.
- Implemented innovative sourcing techniques to identify passive candidates and expand talent pipelines for hard-to-fill roles.
- Spearheaded diversity inclusion initiatives within the recruitment process by partnering with community organizations focused on underrepresented groups in the workforce.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Analyses recruiting metrics to share reports and recommendations with stakeholders.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Tested and supported the implementation of a new ERP System.
- Reviewed and assessed tender applications for the successful introduction of a new Recruitment Supplier Panel.
- Improved company branding efforts by developing compelling content for career websites and social media channels that highlighted organisational culture and values.
Business Manager
National Workforce
03.2017 - 09.2018
- Managed the opening of a new recruitment branch, created and executed business plans meeting revenue targets and effectively navigating new markets.
- Hired and training of new employees, communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorisation for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Account Manager
Workforce International
03.2016 - 03.2017
- Developed and implemented strategies to increase client retention through the placement of quality hires working as a recruiter and account manager.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Regional Account Manager - Operations
SKILLED Engineering (now Programmed)
04.2013 - 02.2016
- Enhanced client satisfaction by proactively addressing concerns and implementing customised solutions.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional services.
- Provided timely updates on account performance, potential risks, and opportunities to key stakeholders within the organisation.
- Piloted new programs of work to streamlined internal processes for better efficiency, resulting in improved account management and customer satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
Account Manager
SKILLED Engineering (now Programmed)
10.2012 - 04.2013
- Evaluated client needs and developed tailored resource solutions to increase positive customer ratings.
- Educated clients on new labour services to increase customer engagement with brand.
- Met existing customers to review current services and expand growth opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Consulted with recruitment teams and clients to supply accurate resources, educating bothside on service information.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Service Supervisor
SKILLED Engineering (now Programmed)
11.2011 - 10.2012
- Managed a diverse portfolio of accounts, ensuring their needs were met with timely communication and effective problem resolution promoting long-term loyalty.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Managed daily operations maintaining a high level of organisation and productivity.
- Coordinated resources effectively between multiple projects or tasks, ensuring deadlines were met consistently without sacrificing quality standards.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Monitored team's performance and gave feedback when necessary.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Developed positive rapport with customers, negotiating advantageous deals that benefited both parties in the long run.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Operations Team Leader
SKILLED Engineering (now Programmed)
08.2010 - 09.2011
- Managed daily operations, ensuring smooth workflow and timely completion of tasks, increased overall efficiency and productivity of the recruitment team.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Contributed to interviewing process and made new hire recommendations, revamped jobs, schedules and daily assignments.
- Improved operational efficiency by streamlining processes and implementing more effective procedures.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximise team productivity.
Recruitment Consultant
Upfront Recruitment
01.2009 - 08.2010
Education
CERTICATE of Leadership Development -
Directioneering, Melbourne VIC
2020
BUSINESS TRANSFORMATION Studies -
Business Success Systems, Melbourne VIC
2018
CERTIFICATE IV Business Management -
SKILLED Group (registered RTO), Melbourne VIC
2016
BACHELOR OF ARTS Photography -
Charles Sturt University, Murray Campus, Albury NSW
CERTIFICATE IV Business Administration -
TAFE NSW, Albury NSW
Skills
- MS Office
- MS 365
- MS Teams
- Excel
- PowerPoint
- Google Workspace
- Outlook
- Workday
- E-tivity
- Papirfly
- Axiom
- SAP
- Roster On
- FastTrack
- Acendre
- E-Recruit
- Success Factors
- Live Hire
- Kronos
- DocuSign
- Social Media Management
- Photoshop
- Citrix
- XRef
- Oracle
- PeopleConnect
- LinkedIn Recruiter
- Seek Recruiter
- Critical Thinking
- Demand Planning
- Process Improvement
- Data Analysis
- Forecasting Techniques
- Scenario & Trends Analysis
- Performance Metrics
- Resource Allocation
- Risk Assessment
- Market Research
Accomplishments
Established a recruitment branch, successfully developed a business plan, built a team and implemented recruitment strategies being the first branch in the business to achieve initial success with six consecutive months of growth, achieved budgeted sales target of $2.4MIL.
Developed & implemented an internal recruitment strategy that resulted in $800K plus cost savings over 12 months. This included introducing an attraction strategy, talent management & adapting policies to build internal capability. Implemented new assessment tools & campaign programs for better quality of candidate, introduced divisional & cross divisional workforce plans & forecasting providing efficient project timelines & candidate care. Introduced online documents and reporting to manage compliance.
Developed project resource plans & strategies to renegotiate a $6.5MIL contract for the supply of production, distribution & supply chain labour resources to include the supply of engineers, trades, technical & specialist resources. Supplying engineers & trade resources to capital projects and maintenance shutdowns, and technical & specialist resources to the varies departments this resulted in a $600K growth above budget.
Reviewed and redesigned the International Mobility processes and strategy due to the skill shortage in Australia for Air Traffic Management related resources. Resulting in an increase of 45%-55% on international hires in the Air Mobility business, meeting demanding project deadlines for OneSKY $1.3BIL project and other projects.
Designed and implemented a diversity and socially responsible employee (SRE) recruitment strategy across nine internal divisions. Campaigns included legal compliance, targeted attraction and branding strategies. Resulting in an overall diversity result of - 22.8% / 24.8% and SRE - 5.3% / 4.5% some divisions exceeding diversity targets by 7.21% and SRE by 22.2%.
Implemented Labour Market Methodology and Analysis enabling growth strategies to be designed and capability build on future skills to be ahead of the curve in energy transmission.
Area Of Expertise
- People Leadership, Mentoring & Coaching
- Recruitment Strategic Development & Implementation
- Workforce Planning & Forecasting
- Process & Program Redesign & Improvement
- Executive Trusted Advisor & Consultant Specialist
- Stakeholder Engagement & Negotiation
Hobbies
Travel, hiking, yoga, photography
Referees
Available on request
Timeline
Strategic Resource Planning Lead
APA Group
12.2022 - Current
Talent Acquisition Lead
Thales
03.2021 - 10.2022
Business Partner
Consulting - Albury Wodonga
11.2020 - 02.2021
Talent Acquisition Manager
Metro Trains Melbourne
10.2018 - 10.2020
Business Manager
National Workforce
03.2017 - 09.2018
Account Manager
Workforce International
03.2016 - 03.2017
Regional Account Manager - Operations
SKILLED Engineering (now Programmed)
04.2013 - 02.2016
Account Manager
SKILLED Engineering (now Programmed)
10.2012 - 04.2013
Service Supervisor
SKILLED Engineering (now Programmed)
11.2011 - 10.2012
Operations Team Leader
SKILLED Engineering (now Programmed)
08.2010 - 09.2011
Recruitment Consultant
Upfront Recruitment
01.2009 - 08.2010
CERTICATE of Leadership Development -
Directioneering, Melbourne VIC
BUSINESS TRANSFORMATION Studies -
Business Success Systems, Melbourne VIC
CERTIFICATE IV Business Management -
SKILLED Group (registered RTO), Melbourne VIC
BACHELOR OF ARTS Photography -
Charles Sturt University, Murray Campus, Albury NSW
CERTIFICATE IV Business Administration -
TAFE NSW, Albury NSW