Sheree Niehus

Supporting and supervising Medical Reception staff in their daily role in a busy GP Practice with Urgent Care and Allied Health providers. Medicare Batching and claiming, debtor follow up, managing medical reports and requests, Implemented policy's and procedures in a Practice that did not have them. Assisted with APHRA Accreditation of the practice, creating rosters, being on call out of hours. Acting PM for Midland and Armadale to cover leave.

Working autonomously and as a team, providing excellent customer service to patients, medical staff and third parties. Booking appointments accurately face to face and phone, taking payments, Medicare billing, end of day banking, admin duties such as faxing, scanning and mail. Working across 7 days a week, rotating between day and evening shifts.

This is a casual position that I started after I finished my career in Lending and Banking in 2021, to get back into Medical Admin. Working there gave me a strong standing in a wide variety of Medical Reception tasks in a a small, friendly family Practice. I worked there while I held my full time position as Senior Medical Receptionist at St John Health Midland. I am still employed here, but as my current position is business hours, I don't have much opportunity to work frequently.

Specialist Broker Support Customer Service via broker chat and phone. Consistently tops team KPI's and NPS.

Leading and Coaching various Customer Service Teams, relief as Customer Service Manager (CSM). Team Leader of the Year WA for the Australian Telecommunications Association, runner up National Team Leader 2009

Providing timely response to Bankwest Customers and Customer Service Representatives to answer procedural and process enquiries, supervision of team.

First Point Contact for Bankwest Customers