Sheree Norman
Hervey Bay,QLD
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
Work History
Owner
The Final Cut Hair Studio
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
Salon Manager
Sass Organics Hair And Beauty
05.2020 - 01.2021
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Senior Stylist
Morpheus Academy Of Hair & Beauty
07.2018 - 03.2020
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
Operations Manager
Dash Projects
02.2015 - 09.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
No Degree - Real Estate
Linklearn
05.2024
Certificate III - Hairdressing
Morpheus Academy of Hair And Beauty
Campbelltown, NSW11.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff Management
- Attention to Detail
- Customer Service
- Driven and Determined
- Employee Training
- KPI Management
- Business Administration
Timeline
Owner
The Final Cut Hair Studio
01.2022 - Current
Salon Manager
Sass Organics Hair And Beauty
05.2020 - 01.2021
Senior Stylist
Morpheus Academy Of Hair & Beauty
07.2018 - 03.2020
Operations Manager
Dash Projects
02.2015 - 09.2016
No Degree - Real Estate
Linklearn
Certificate III - Hairdressing
Morpheus Academy of Hair And Beauty
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