Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheree Teece

Townsville,QLD

Summary

Self-motivated, dynamic, and customer-focused professional with several years of industry experience exploring to expand my current skills with the opportunity to learn and grow.

To obtain a rewarding position where I can further enhance my skills, experience and core capabilities, continue to learn and add value.

Experienced with strategic planning and project management. Utilises strong leadership skills to guide teams towards achieving business objectives. Track record of implementing process improvements that enhance efficiency and productivity.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Business Lead

Bendigo Bank
09.2024 - Current
  • My tasks are the same as the Quality Assurance, the bank just moved me to another team as I look after systems and tools for OPS

Quality Assurance Officer /Business Support Officer

Bendigo Bank
09.2020 - 09.2024
  • When I commenced this role it was a new role in the bank so it was difficult for my leader to advise what he wanted from me.
  • I began becoming involved in all projects for Settlements & Security & Loan Fulfilment for example I was the representative for OPS in the myBENU Project.
  • I created 9 modules regarding 'How to Create a Mortgage' Library, as we had a very high rate of Operational Risks logged against these departments for the mortgages being incorrect.
  • I also assisted with the Government Mailbox where myself and a colleague would be required to read the emails from that mailbox and ensure we implemented and updates workflows to follow the changes to legislation.
  • I was requested to join the RFS B migration to C360 in May 2022, my role was Senior SME as I worked along my Senior Leader was in charge of the migration.
  • Once the project team concluded their assistance with this project and my leadership Senior Manager moved onto other projects and I was formally handed the role of looking after C360 from end -to end.
  • This includes Chairing the C360 Members & delegates Form each month
  • I work solely on C360 and work closely with the tech team so I understand both the business side of things as well as understanding the technical side.
  • I work with all staff including outside my division to complete reporting they maybe working on such as multiple APRA reports, reports for the board to review and in general anything a staff member cannot do it C360 I educate them how to fix it and how they can trouble shoot for the future.
  • I am the Business Lead SME for the R2B migration and currently working on the A2B project as Business Lead SME.
  • I am also the owner of 8 excel enabled checklists that the Customer Fulfilment Teams use.
  • Boosted satisfaction ratings by resolving concerns promptly.
  • Identified problems and promoted corrective methods.
  • Optimized workflows by automating redundant tasks.
  • Enhanced collaboration by discussing quality-related topics among various teams.
  • Oversaw activities to ensure compliance with regulations.
  • Maintained current knowledge of relevant guidelines.
  • Championed a culture of excellence throughout the organisation by consistently emphasising the importance of high-quality workmanship in all aspects of processing operations.
  • Collaborated with external auditors to ensure certification processes meet all regulatory requirements.
  • Ensured timely addressing of quality concerns through team collaboration.
  • Developed strategic solutions to mitigate identified risks during production.
  • Utilised root cause analysis to decrease defect occurrences.
  • Interpreted data patterns to resolve problems in their early stages.
  • Facilitated process improvements leading to overall operational excellence.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Identified defects and implemented resolutions.
  • Reported production malfunctions to managers and production supervisors.
  • Communicated issues to higher management.
  • Examined production procedures to detect quality concerns.
  • Conducted data review and followed standard practices to find solutions.
  • Facilitated project updates and consultations across departments and contractors.
  • Collected and analysed data to measure effectiveness of quality control processes.

Development Officer

Bendigo Bank
09.2018 - 08.2020
  • Revamped procedures resulting in better efficiency, resulting in a better outcome for our customers.
  • Made recommendations to improve teams efficiency, responsibilities, and processes for OPS Teams.
  • Facilitated training sessions for development in OPS teams to comprehend specific tasks.
  • Provided recommendations for process enhancements impacting overall productivity.
  • Helped lead projects and implement the changes/updates related to OPS business teams.

Documentation Officer

Bendigo Bank
03.2017 - 03.2018
  • Upheld high standards to meet customer needs.
  • Ensured efficient file processing to maintain loan schedules.
  • Increased team productivity by maintaining up-to-date procedural guides for streamline workflows and processes.
  • Collaborated with cross-functional teams to gather essential information to get document packages to the customer right the first time.
  • Contributed to better decision-making processes with thorough research that I informed my team leader and operational leader on key issues facing when documenting loans.
  • Developed strong relationships with stakeholders through effective management of Letters of Offers and other security.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained team members to complex complex files.

Administrative Officer & Stamp & Lodge Officer

Bendigo Bank
12.2012 - 06.2017
  • My journey started with the Bank as an Administration Officer to help do the admin tasks for the variety of tasks completed within my team.
  • After a few weeks I was completing the work required for me to do so I spoke with my team leader to see if I could start learning Stamp & Lodge.
  • I Secured approval to assist with Stamp & Lodging.
  • Ranked highest among Stamp & Lodge Officers.
  • Maintained precision through detailed analysis of end-of-line processes.
  • Coordinated with government bodies to gather necessary information.
  • Developed creative approaches for intricate tasks.
  • Maintained accurate records, ensuring timely processing of customer files.
  • Managed files and records for our customers and adhered to the Banks Policies and procedures to prevent breaches and data misuse.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Volunteered to help with special projects of varying degrees of complexity.

Requistion Officer

Bendigo Bank
06.2016 - 03.2017
  • When I was given the responsibility to look after all the requisitions for the bank this also included continuing to complete stamp and lodge.
  • I helped develop staff skills through coaching efforts to support Stamp & Lodge operations.
  • Minimised organizational risk exposure through regulatory adherence.
  • Organised regular discussions to enhance team communication.
  • Enhanced teamwork through strategic relationship-building efforts.
  • Enhanced efficiency in problem-solving through coordination of cross-departmental teams.
  • Streamlined processes to enhance efficiency and reduce errors.
  • Increased operational efficiency through improved processes.
  • Encouraged innovative thinking and solutions.
  • Enhanced handling of cross-team operations through improved departmental cooperation.
  • Collaborated with solicitors and vendor solicitors to complete investigations.
  • Recognised as top requisition officer in the bank.

Education

No Degree - Certificate 3 in Business

Bendigo Bank Initiated Program
Bendigo Bank
06-2013

Skills

  • High excel experience
  • Making rapports with staff of any level and any department
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Operational efficiency
  • Self motivation
  • Analytical thinking
  • Professionalism
  • Continuous improvement
  • Follow the Banks Values

Timeline

Business Lead

Bendigo Bank
09.2024 - Current

Quality Assurance Officer /Business Support Officer

Bendigo Bank
09.2020 - 09.2024

Development Officer

Bendigo Bank
09.2018 - 08.2020

Documentation Officer

Bendigo Bank
03.2017 - 03.2018

Requistion Officer

Bendigo Bank
06.2016 - 03.2017

Administrative Officer & Stamp & Lodge Officer

Bendigo Bank
12.2012 - 06.2017

No Degree - Certificate 3 in Business

Bendigo Bank Initiated Program

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Sheree Teece