Shereen Hussain
Roselands,NSW
Summary
I am a dedicated young woman with over 3 years of experience in customer service and hospitality, where I've developed a reputation for my positive attitude and strong teamwork. I thrive in building relationships with customers and colleagues, ensuring a welcoming and supportive environment. My ability to stay calm under pressure and solve problems quickly has been key to my success in fast-paced settings.
In addition, my experience working at a child care centre has refined my skills in multitasking, patience, and adaptability. I've learned how to connect with individuals of all ages, handle diverse challenges, and create a positive impact in any situation.
I’m always eager to learn and take on new challenges, and I’m confident in my ability to succeed in any work environment. With my experience, enthusiasm, and collaborative mindset, I know I can be a valuable asset to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Cashier/packer/waitress
Classic Burger
08.2020 - 10.2024
- Operated cash register for cash, taking transactions
- Assisted customers by answering questions and fulfilling requests.
- Streamlined processes for managing large crowds during peak hours through proper queue organization.
- Optimized inventory management by establishing efficient processes for merchandise flow, stocking, and replenishment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Child Care Assistant
Kidsversity
08.2023 - 11.2023
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Actively engaged with the gaming community through social media channels, forums, and events, fostering strong relationships with fans.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Skilled at working independently and collaboratively in a team environment.
Waitress/Cashier/Stocker
Al Tazah
02.2021 - 07.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- stocking up fridges and large containers
- sweeping/vacuuming floors
- multitasking whilst taking orders/delivering food to tables
Cashier/Fast Food Crew Member
Mcdonalds
11.2019 - 01.2020
- Assembling Orders: They may help package or assemble orders, especially for drive-thru or dine-in customers.
- Delivering Food: In some locations, servers may deliver food to tables for customers dining in the restaurant.
- Ensuring Accuracy: Servers double-check that the right items are in the order, including condiments, utensils, and drink refills.
- Customer Service: They answer questions about the food and assist with any special requests, such as customizing an order or providing extra items.
- Maintaining Cleanliness: Ensuring that dining areas are clean and inviting for customers is an important part of the server's role, particularly in managing the dining area for those who eat in the restaurant.
Education
Business Administration Cert 3
St George Careers Development
Hurstville, NSW11-2024
High School Diploma -
Granville South Performing Arts
Guildford, WA10-2023
Skills
- Customer service
- Time management skills
- Strong work ethic
- Patience and empathy
- Money handling
- adaptability
- Problem-solving skills
- Resolving issues
- Strong multitasking
- Team collaboration
- Classroom management
- Lesson planning
- communication skills
- Student engagement
- cleanliness
- time management
- critical thinking
Certification
working with children check (WWC)
drivers licence
Timeline
Child Care Assistant
Kidsversity
08.2023 - 11.2023
Waitress/Cashier/Stocker
Al Tazah
02.2021 - 07.2021
Front of House Cashier/packer/waitress
Classic Burger
08.2020 - 10.2024
Cashier/Fast Food Crew Member
Mcdonalds
11.2019 - 01.2020
Business Administration Cert 3
St George Careers Development
High School Diploma -
Granville South Performing Arts
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