Shereen Jayah
Dingley,VIC
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Inspires staff loyalty through strong leadership and communication skills, has the ability to build trust and connect with the team instantly.
With many years of experience, has the knowledge to support the team.
Takes pride in presentation and has the confidence to do whatever needs to be done to succeed.
Overview
9
9
years of professional experience
Work History
Branch Manager
Commonwealth Bank
Belgrave, VIC
10.2019 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed coaching plans.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve overall net Promoter Score
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Developed prospects for new business loans though daily POC
Customer Service Manager
Commonwealth Bank
Knox City, VIC
04.2014 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored team on performance-oriented strategies and customer service techniques.
- Regularly spot check to detect and prevent risk related issues
- Worked along side BM to execute goals
Education
Bentleigh Secondary College
Bentleigh East, VICSkills
- Sound Knowledge in Banking Products and Services
- Interviewing and Hiring
- Public Speaking
- Employee Training Oversight
- Shift Scheduling
- Prioritizing and Planning
- Adaptable to Changing Conditions
- Customer Service
- Performance Review
- Business Development
- Process Improvement
- Coaching and Mentoring
- Time Management
- Judgment and Decision-Making
- Conflict Resolution
Additional Information
Has worked in a team to achieve ultimate success award, as well as more recently led team at Knox City to state awards
Timeline
Branch Manager
Commonwealth Bank
10.2019 - Current
Customer Service Manager
Commonwealth Bank
04.2014 - 10.2019
Bentleigh Secondary College